Saundh
Website:
saundh.in
Job details:
Title: Senior Regional Manager / Regional Manager (PAN India stores)
Base Location: North / West
Job description:
We are seeking an experienced and dynamic Regional Manager to oversee the operations of multiple stores. The Regional Manager will play a crucial role in driving sales, achieving operational excellence, and ensuring a superior customer experience. This position requires a strategic mindset, strong leadership skills, and a deep understanding of the apparel industry.
Key responsibilities
1. Store operations management:
- Supervise and support store managers in day-to-day operations, ensuring compliance with company policies and procedures.
- Monitor inventory levels, product placement and visual merchandising standards to optimize store performance.
2. Sales and performance:
- Achieve set sales targets for each store, track performance and implement strategy to drive profitability for future sales.
- Understand daily, weekly and monthly store targets, clearly identifying what this means in terms of sales, profitability, costs, staffing levels and ensuring this information is communicated effectively to the team.
3. Team leadership:
- Responsible for recruitment, interviews, selection, training, carry out performance reviews on each member to recognize & praise excellent performances and proactively manage any poor performance issues.
- Provide feedback and create development plans in order to manage and motivate individuals as well as provide clear direction and support.
- To ensure all HR and H&S policies and procedures are adhered to.
- To comply with Data Protection and GDPR regulations relevant to the business and ensure correct practice is adhered to.
4. Customer experience
- Ensure exceptional customer service standards are maintained in all stores resolving customer issues.
- Implement improvement and customer focus initiative to enhance brand loyalty and increase customer retention.
- Support and build a good supportive relationship with the Head of Retail and the management team.
5. Visual Merchandising and Store Presentation
- Ensure the stores are always presented and merchandised to the highest standards whilst maintaining focus on the most profitable items and ensuring delivery of the retail KPIs.
- Coordinate with the visual merchandising team to execute seasonal and promotional displays.
- Understanding the impact that visual merchandising and balance of price points has on the customer conversion, average spend and gross profit margin results.
- Opening, closing and cashing up correctly, ensuring all paperwork for the day has been completed correctly, including targets for the next day and a comprehensive handover.
6. Inventory Management
- Oversee inventory control processes, including stock replenishment, stock transfers, and stocktakes.
7. Budget and Expense Management:
- Develop and manage budgets for each store, controlling expenses while maximizing profitability.
- Identify cost-saving opportunities and efficiency improvements.
8. Training & Development
- Identify training needs across stores and ensure timely training is conducted.
- Train and coach Store Managers and store teams on product knowledge, selling skills, customer experience, grooming, and operational standards.
- Monitor training effectiveness through store performance, team feedback, and regular assessments.
- Ensure Store Managers continuously coach and develop their teams on the job.
Requirements
- Bachelor's degree in Business, Retail Management, or a related field (preferred).
- Proven experience in retail management, specifically in the apparel industry.
- Strong leadership skills and the ability to motivate and develop teams.
- Excellent communication and interpersonal skills.
- Proficiency in using retail management software and tools.
- Ability to analyse data and make informed decisions.
- Willingness to travel within the designated area.
Click on Apply to know more.
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