Website:
bandhan.bank.in
Job details:
Company Description
Bandhan Bank, established on August 23, 2015, is one of India’s leading private sector banks, committed to financial inclusion and serving underserved communities. Guided by the principle of ‘Aapka Bhala, Sabki Bhalai,’ the bank offers a comprehensive range of financial services including loans, deposit accounts, internet banking, and ATM services, focusing on semi-urban and rural customers. With a pan-India presence of 6,350 banking outlets, Bandhan Bank has a robust business volume of ₹3,20,577 crore (as of March 2026) and a dedicated workforce of over 75,000 employees. The bank continuously strives to create a positive impact by bridging accessibility gaps in traditional banking.
Role Description
This full-time, on-site role in Siliguri is for a Regional Lead in Service Quality at Bandhan Bank. The role involves overseeing and enhancing service quality across the region, ensuring compliance with quality management practices, and implementing service improvement strategies. The Regional Lead will work closely with branch teams to monitor service delivery performance, maintain quality standards, address customer feedback, and conduct regular assessments to improve overall customer experience.
Qualifications
- Proficiency in Service Quality management and Quality Control practices
- Strong Analytical Skills to assess performance and implement data-driven improvements
- Excellent Communication skills to liaise with teams and ensure smooth execution of quality initiatives
- Knowledge of Quality Management principles and processes
- Ability to lead and motivate regional teams to achieve service excellence
- Bachelor’s degree in Business Management, Banking, or a related field is a plus
- Experience in the banking or financial services sector is highly desirable
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