Easy Home Finance Limited
Website:
easyhomefinance.in
Job details:
Job description
Role & responsibilities
1. Portfolio Management
- Monitor and manage the collections performance (bucket-wise: X-bucket, 1-30, 31-60, 61-90, 90+ DPD).
- Track and reduce delinquency levels and non-performing assets (NPAs).
- Ensure region meets monthly, quarterly, and yearly collection targets.
2. Team Management
- Recruit, train, and lead a team of Area Collection Managers, Collection Officers, and third-party agencies.
- Provide regular coaching and performance reviews to team members.
- Drive productivity and morale across the regional collection team.
3. Agency & Vendor Management
- Appoint and manage third-party collection and recovery agencies.
- Ensure adherence to code of conduct, compliance norms, and SLA.
- Regularly evaluate agency performance and take corrective actions where required.
4. Legal & Recovery
- Coordinate with legal teams for issuance and execution of SARFAESI, legal notices, and other recovery measures.
- Drive recovery from written-off or hard bucket accounts through legal, repossession, and settlement strategies.
5. MIS & Reporting
- Maintain and report key performance indicators (KPI) to senior management.
- Analyze collection trends and suggest corrective action plans.
- Ensure accurate and timely data entry in collection systems.
6. Compliance & Customer Interaction
- Ensure all collection activities comply with RBI, NHB, and other regulatory guidelines.
- Address escalated customer issues with empathy and tact, while protecting company interests.
Qualifications & Experience
- Graduate/Postgraduate in Finance, Business Administration, or related field.
- 6 to 10 years of experience in retail lending collections, preferably in affordable housing, LAP, or mortgage segment.
- Proven track record in managing collections across multiple locations.
Skills & Competencies
- Strong knowledge of housing finance operations and recovery processes.
- Leadership and people management skills.
- Analytical thinking and data-driven decision-making.
- Familiarity with legal recovery tools like SARFAESI, arbitration, etc.
- Willingness to travel extensively within the region.
Click on Apply to know more.
