IndiVillage Tech Solutions
Website:
indivillage.com
Job details:
Position: Regional Center Manager
Company: IndiVillage Tech Solutions LLP
Department: Operations
Job Type: Full-time
Experience: 12-15 Years
No. Of Positions: 01
Location: Any one of the following locations work: Kymore, Madhya Pradesh / Sewapuri, Varanasi / Bassi, Rajasthan
ABOUT US:
IndiVillage is a social enterprise dedicated to creating economic opportunities in rural India, with a special focus on empowering women and youth. With 1,200+ employees, we provide AI and data support services to global leaders in Healthcare, Agriculture, Manufacturing, Retail, and e-Commerce.
Through our unique Impact Sourcing model, we reinvest profits into education, gender equality, and livelihood programs, helping over 100,000 people in 2024-2025. We are part of the Machani Group, a 90+ year-old enterprise with ventures in precision engineering, robotics, mobility, and AI innovation.
ROLE SUMMARY:
We are looking for an experienced and dynamic Regional Center Manager to oversee operations across multiple business centers. The ideal candidate will have 12-15 years of experience in managing large-scale operations, preferably within the BPO industry, with strong leadership, strategic, and people management skills. This role involves ensuring operational excellence, driving performance, managing cross-location teams, and maintaining high employee morale and engagement. Key
KEY RESPONSIBILITIES:
1. Center Operations Management
• Oversee daily operations of multiple centers to ensure efficiency and achievement of performance goals.
• Ensure adequate staffing, resources, and infrastructure to support smooth business operations.
2. Process Optimization
• Implement process improvements to enhance efficiency, reduce costs, and improve quality. Track and analyze KPIs, driving corrective and preventive actions.
3. Project Delivery
• Ensure timely, accurate, and high-quality project execution aligned with client and organizational goals.
4. Team Leadership
• Lead and mentor Center Managers and their teams across locations.
• Build a culture of collaboration, accountability, and continuous learning.
5. People Engagement & Morale
• Drive employee engagement, recognition, and wellness. Foster a positive and inclusive workplace culture.
6. Client Relationship Management
• Maintain strong relationships with internal stakeholders and clients. Ensure proactive communication and issue resolution.
7. Compliance & Risk Management
• Ensure adherence to company policies, legal guidelines, and industry standards.
• Oversee data security, workplace safety, and risk mitigation measures.
8. Hands-on Coaching and Mentoring
• Proactively coach and guide Center Managers and their teams to ensure effective performance against defined KRAs.
9. Data-Driven Training
• Conduct in-depth analyses of operational and performance metrics, translating findings intotargeted training modules and continuous improvement plans for the team.
QUALIFICATIONS & EXPERIENCE:
Bachelor’s degree in Business Administration, Operations Management, or a related field. • MBA preferred with a strong understanding of the Six Sigma concept.
SKILLS & COMPETENCIES:
• Leadership & Team Management
• Operational & Process Excellence
• Client Relationship Management
• Strategic Planning & Execution
• People Engagement & Communication
• Risk & Compliance Management
• Analytical & Training Aptitude
• Strategic Workforce Development
• Quality & Continuous Improvement
• Stakeholder Collaboration & Growth Enablement
• Change Management
• Data-Driven Decision Making
• Coaching for Performance
WHY JOIN US?
This is a unique opportunity to lead regional operations and drive excellence across multiple centers whilecontributing to a purpose-driven organization that combines business success with social impact.
If you are passionate about people leadership, process optimization, and operational growth, we’d love to hear from you!
Click on Apply to know more.