ServiceNow Developer/Administrator

We are seeking a highly motivated and skilled ServiceNow Administrator to join our dynamic IT team This role offers the opportunity to be a key contributor in upgrading our ServiceNow platform to Xanadu and supporting core ITSM processes including ITIL-based Incident Management, Service Requests, Problem Management, Discovery, and Vulnerability Management You will play a pivotal role in ensuring the platform operates smoothly, securely, and effectively, enabling our teams to deliver exceptional service Lead and support the upgrade of ServiceNow for point releases and upgrades, ensuring seamless transitions with minimal disruption Manage and configure the ServiceNow platform, including core modules such as Incident Management, Problem Management, Discovery, and Vulnerability Management Perform regular platform maintenance, including monitoring, troubleshooting, and resolving issues Collaborate with stakeholders to identify and implement enhancements to improve workflow efficiency and user experience Maintain data integrity within the ServiceNow platform by regularly auditing and updating configuration and asset information Design, develop, and implement new features or solutions that align with business needs Provide end-user training and support to maximize platform utilization Stay current with ServiceNow best practices, tools, and emerging features to ensure the platform remains optimized and secure Maintain integration between ServiceNow and ClickSend e-mail to phone integration Problem Analysis including repeat incident analysis and resolution tracking Report creation and data gathering for external and internal audit

Each member of our team brings a unique set of skills, experiences, and perspectives to the table, and we are proud to have a team that reflects the diversity of our clients and candidates. Whether you are seeking a new opportunity or looking to build your team, our team is here to support you every step of the way. Our mission is to help organizations reach peak performance by refining and improving their teams. Our name, Refactor, represents our commitment to optimizing and improving, much like the process of improving code in software development. At Refactor Talent, we believe that a talented and well-functioning team is the foundation for success. Our HOPE motto, Help One Person Everyday, guides us in everything we do and embodies our dedication to connecting individuals with meaningful careers and helping organizations build their dream teams.