Product Manager

Job Summary

Product managers hold complete responsibility for their product(s). This includes responsibility for profit and loss, development, customer service, implementation, and all other functions that affect the product.

Key Duties

• Assume all responsibility for assigned product line(s) including but not limited to profit and loss, contracts, pricing, KPIs, development, sales, marketing, customer service, implementation, and sales.
• Driving innovative capabilities around payments to enable further growth of the RedSail platforms
• Determine needed resources and coordinate the assignment and utilization of resources to ensure success for product goals.
• Lead regular product meetings, and participate in departmental meetings (development, QA, market analysis, sales, customer service, etc.)
• Participate and present at customer conferences, lead customer focus groups and stay up to date on payment industry innovations and regulatory changes
• Presentations for internal and external audiences to gain support and keep projects on track
• Working directly with sales and marketing teams to drive opportunities to contract closure
  
  

Education/Training

• Bachelor's degree in computer science, information technology, business, or similar.
• Master’s degree is preferred
• Requires significant experience in a product manager or similar role.
• Payment industry and/or merchant services experience
  
  

Required Work Experience/Skills

• Understanding of retail pharmacy markets
• Payment industry experience
• Leadership skills to manage projects across teams and departments, and to ensure timely resolution of blocked issues public speaking
  
  

Discretionary Judgment

• Uses independent judgment and discretion based upon the employee’s experience in the position and knowledge of the products, equipment, and services.
• Uses good judgment and possesses ethical work values.
  
  

Physical Demands, Working Conditions, and General Employment Guidelines

• Moderate stress levels may be experienced in job performance.
• Position is performed in a general office environment, home office, or approved remote workspace where physical work includes, but is not limited to, sitting, standing, reaching, kneeling, bending, and lifting to 25 lbs.
• Travel is required to meet with customers, attend customer conferences, etc.
  
  

Equipment

• Daily use of Microsoft Teams (phone), computer, printer, and other routine office equipment.
• Must have reliable and consistent internet access.
  
  

Safety To Self And Others

• Little responsibility for the safety of others. The job is performed in an office setting where there are no hazardous materials or equipment.
  
  

Working Conditions/Hazards

• Position is performed in an open office environment or approved remote work location.
  
  

Work Location

• RedSail Office or Remote

RedSail