Research Science Community Manager - SQL (Part time)- 643 - Remote

We are seeking a dynamic and highly organized Research Science Community Manager to serve as the primary liaison between researchers beta testing and using a bespoke data access tool and Reddit's Product team. This role is essential in facilitating collaboration, ensuring smooth communication, and supporting the development of a data access tool for non-commercial research. The ideal candidate will be skilled in stakeholder management, academic research, and technical product engagement. This is a 6-month contractor role, at 15 hours per week, with an option to extend. Key Responsibilities Act as the main point of contact between beta testers and the Reddit Product team, ensuring clear and efficient communication. Provide frontline technical support, e.g. help onboard new researchers, debug SQL queries, understand and explain table schemas and how to retrieve desired data. Synthesize and communicate researcher pain points and recommendations to the Product Team in a way that is actionable and aligned with strategic goals. Advocate for the needs and concerns of researchers while balancing the objectives of the Product Team. Qualifications & Experience 2+ years of experience with research coordination, stakeholder relations, program management, or a related role. Proficiency with data research technologies such as SQL and BigQuery. Technical proficiency in SQL, including query optimizations. Customer account management experience; ie, creating or removing access to a data research tool for researchers. Experience working with academic researchers or volunteer-led organizations. Excellent communication and interpersonal skills, with the ability to communicate complex topics to varied, skeptical audiences. Highly organized, detail-oriented, and able to manage multiple projects simultaneously. Proficiency in documentation and collaboration tools (e.g., Confluence, JIRA, Slack, Google Workspace, or similar). Familiarity with Zendesk and Reddit. Ability to work independently while fostering a collaborative and inclusive environment.

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