JOB DESCRIPTION
Position: Entertainment Center Supervisor
Reports to: Entertainment Center Manager / General Manager
FLSA Status: Non-Exempt
Position Summary:
The Entertainment Center Supervisor is responsible for overseeing the daily operations of the Family Entertainment Center, ensuring exceptional guest experiences and smooth facility performance. This position supervises front-line staff across multiple attractions—including bowling, arcade, movie theaters, food & beverage, and pickleball—and ensures compliance with company standards, safety procedures, and service excellence. The ideal candidate is a hands-on leader who thrives in a fast-paced, guest-focused environment.
Essential Duties:
- Supervise day-to-day operations across designated areas of the center (bowling, arcade, concessions, pickleball, etc.).
- Provide direct supervision, coaching, and support to front-line employees during shifts.
- Assist with employee scheduling, shift assignments, and labor management.
- Monitor guest satisfaction and resolve issues promptly and professionally.
- Ensure compliance with safety, cleanliness, and operational policies.
- Support the execution of parties, group events, and promotions.
- Assist with cash handling, shift reports, and operational paperwork.
- Coordinate with Food & Beverage and attractions staff to ensure seamless guest experiences.
- Train new staff and reinforce service standards and operational policies.
- Communicate shift updates and operational needs to the Entertainment Center Manager.
Education and Experience:
- High school diploma or equivalent; coursework in hospitality, business, or recreation management preferred.
- 1–3 years of supervisory or lead experience in hospitality, entertainment, or food & beverage preferred.
- Strong leadership and team-building skills with the ability to motivate diverse staff.
- Excellent problem-solving and conflict resolution abilities.
- Proficient in Microsoft Office; comfortable with POS or scheduling software.
- Ability to work evenings, weekends, and holidays as needed.
Working Conditions and Physical Environment:
- Ability to stand and walk for extended periods.
- Lift and move up to 40 lbs as needed.
- Comfortable working in a fast-paced, high-energy environment with variable noise levels (arcade, music, events).
