Remote Chat Support Agent

We are hiring Remote Chat Support Agents to represent our clients through fast, friendly, and professional live chat communication. In this role, you'll be the first point of contact for customers—answering questions, solving issues, and making sure each person walks away feeling supported and satisfied. This is a remote position with guaranteed full-time hours. You'll receive comprehensive training before starting and ongoing support from team leaders and account managers. What You'll Do: Respond to customer inquiries via chat in real-time Troubleshoot product issues, order updates, and account concerns Follow set procedures while maintaining a human, helpful tone Escalate technical issues when needed to the appropriate team Keep accurate records of customer interactions Help us deliver excellent service that reflects well on our client brands What We're Looking For: Strong written English communication skills Confidence using chat platforms and following response templates Calm, clear thinking under pressure Reliable internet connection and access to a computer Ability to work 40–60 hours per week Previous customer service experience is a plus—but not required

At Red Lion Global, we believe remote work is the future, and we're building the bridge to make it accessible. We partner with growing companies that need reliable support and connect them with skilled remote professionals around the world. Whether it's customer service, technical support, or digital operations, we make it seamless for businesses to scale while offering stable, long-term opportunities to remote workers. We've built a trusted system that empowers people to earn a living from home, without the usual barriers. Our team spans multiple countries, time zones, and industries, but we're united by one mission: connecting great people with great work.