Tallento.ai (formerly FPSJOB.com)
Website:
tallento.ai
Job details:
OPERATIONS MANAGER _ RECRUITMENT OPERATIONS
📍 Location: Jaipur, Rajasthan (Work from Office)
💼 Experience: 5–8 Years
🕒 Employment Type: Full-Time
⏰ Office Hours: 10:00 AM – 7:00 PM
⚡ Joining Preference: Immediate or Early Joiners
6 days working
ABOUT THE ROLE
We are looking for an experienced Operations Manager to lead and optimize our recruitment operations. This is a leadership role focused on driving recruitment delivery, improving operational efficiency, managing recruiter performance, and ensuring seamless client delivery.
This is not an HR Operations or Administration role. The ideal candidate should have experience managing recruitment teams, recruitment funnels, operational KPIs, client delivery, and process improvements in a target-driven environment.
Key ResponsibilitiesRecruitment Operations
- Manage the complete recruitment lifecycle from requirement allocation to candidate joining.
- Monitor sourcing, screening, submissions, interviews, offers, and joining conversions.
- Ensure every application is contacted, screened, and updated within defined SLAs.
- Minimize application leakage, candidate drop-offs, delayed follow-ups, and ageing vacancies.
- Drive recruiter productivity and improve recruitment funnel conversions.
Team Leadership
- Lead recruiters, Team Leaders, client coordinators, and recruitment support teams.
- Set and monitor daily, weekly, and monthly recruitment targets.
- Conduct performance reviews, coaching sessions, and corrective actions.
- Build a culture of ownership, accountability, urgency, and execution excellence.
Client Delivery
- Ensure timely and quality delivery across all client requirements.
- Monitor turnaround time, interview movement, client feedback, and closure probability.
- Handle client escalations professionally while maintaining strong business relationships.
- Improve client satisfaction, retention, and overall delivery performance.
Process Improvement & CRM
- Ensure complete ATS/CRM compliance across recruitment activities.
- Build and implement SOPs, dashboards, audit mechanisms, and operational controls.
- Monitor recruiter activity, data accuracy, pending actions, and recruitment metrics.
- Eliminate dependency on manual trackers and unstructured communication.
Automation & Technology
- Identify opportunities to automate recruitment workflows.
- Drive adoption of ATS, CRM, AI tools, and internal recruitment platforms.
- Improve operational efficiency through technology and process optimization.
KEY PERFORMANCE INDICATORS (KPIs)
- Recruitment funnel conversion (Submission → Interview → Offer → Joining)
- Candidate response rate and follow-up completion
- Interview attendance and joining ratio
- Vacancy ageing and recruiter productivity
- CRM compliance and data accuracy
- Client satisfaction, retention, and reduced escalations
- Revenue, collections, and operational performance
CANDIDATE PROFILE
- 5–8 years of experience in Recruitment Operations, Staffing, RPO, HRTech, EdTech, BPO Operations, or High-Volume Service Operations.
- Proven experience managing recruitment teams and operational delivery.
- Strong understanding of recruitment KPIs, funnel management, performance tracking, and root-cause analysis.
- Experience handling client escalations and leading cross-functional teams.
- Excellent communication, leadership, and decision-making skills.
- High ownership, accountability, integrity, and execution mindset.
Preferred Background
- Recruitment Consultancy / Staffing Firms
- RPO / HRTech Companies
- Education Recruitment / EdTech
- BPO or High-Volume Sales & Operations
- Multi-location team management experience
This Role is NOT Suitable If
- You're primarily from HR Operations, Payroll, Administration, or Employee Engagement.
- You have not managed recruitment operations or recruiter performance.
- You are uncomfortable with targets, operational KPIs, accountability, or client-facing responsibilities.
- You prefer coordination over ownership and execution.
Click on Apply to know more.