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Company Description Luster Services helps businesses streamline operations by providing professional customer support and outsourcing solutions. The company specializes in call, chat, and email support, as well as client handling and back-office services. Its focus is on improving customer experience while reducing clients’ operational workload. By acting as an extension of each business, Luster Services enables organizations to concentrate on growth while it manages customer interactions and support functions.
Role Description This is a full-time, on-site Recruiter role based in the Kolkata metropolitan area. The Recruiter will manage end-to-end hiring processes, including sourcing candidates, screening resumes, conducting initial interviews, and coordinating subsequent interview rounds with hiring managers. The role involves maintaining candidate pipelines for customer support and back-office positions, posting job advertisements on relevant platforms, and building relationships with local talent pools and institutions. The Recruiter will also update and maintain recruitment databases, support onboarding activities, and collaborate with operations leadership to understand manpower requirements and hiring priorities.
Qualifications
- Strong talent acquisition skills, including candidate sourcing, resume screening, and interview coordination.
- Effective communication and interpersonal abilities, with capacity to engage candidates professionally and represent the organization positively.
- Organizational and time-management skills to handle multiple open roles, track progress, and meet hiring timelines.
- Basic HR and recruitment process knowledge, including familiarity with applicant tracking tools and standard hiring practices.
- Ability to work on-site in the Kolkata metropolitan area and collaborate closely with operations and HR teams.
- Bachelor’s degree in any discipline; specialization in Human Resources or related field is an advantage.
- Prior experience in recruitment within BPO, customer support, or outsourcing environments is preferred.
- Comfort with MS Office or similar tools for reporting, documentation, and database management.
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