IRA Realty India
Website:
irarealty.in
Job details:
Ira Realty is looking for a proactive and customer-focused Real Estate Customer Relationship Executive to manage customer relationships, coordinate with internal teams, and ensure a seamless customer experience throughout the property buying journey.
This role requires exceptional communication skills, strong follow-up, and the ability to build lasting customer relationships.
Please Note: This is a customer relationship and coordination role in the real estate industry. It is not an IT, software development, or technical CRM implementation position.
Key Responsibilities
- Serve as the primary point of contact for customers throughout the sales and post-sales journey.
- Handle customer enquiries via phone, email, WhatsApp, and in-person interactions.
- Build and maintain strong relationships with prospective and existing customers.
- Ensure timely follow-ups on leads, bookings, documentation, and customer requests.
- Coordinate with Sales, Marketing, Finance, Legal, Projects, and Accounts teams to ensure smooth customer service.
- Schedule customer meetings, project presentations, site visits, and document signings.
- Maintain accurate customer records and interaction history in the company's CRM system.
- Track booking progress, payment milestones, agreements, registrations, possession, and handover activities.
- Resolve customer concerns promptly and escalate issues when necessary.
- Prepare daily, weekly, and monthly MIS reports on customer interactions and follow-up activities.
- Maintain complete documentation related to bookings, agreements, payments, and customer communications.
- Ensure a professional, courteous, and customer-first experience at every stage of the customer journey.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Customer-centric attitude with a positive and professional approach.
- Outstanding follow-up and coordination skills.
- Ability to manage multiple customers and priorities simultaneously.
- Good organizational and time management skills.
- Working knowledge of Microsoft Excel, Word, Outlook, and CRM applications.
Qualifications
- Bachelor's degree in any discipline.
- 1–4 years of experience in Customer Relationship Management, Customer Service, Sales Coordination, or the Real Estate industry.
- Freshers with excellent communication skills and a strong customer service orientation may also apply.
Preferred Industry Experience
Candidates with experience in any of the following will be preferred:
- Real Estate Developers
- Property Consultants
- Banking & Home Loan Services
- Hospitality
- NON IT Customer Service
What We're Looking For
We're looking for someone who:
- Enjoys interacting with customers every day.
- Communicates confidently and professionally.
- Is empathetic, patient, and solution-oriented.
- Takes ownership of customer satisfaction.
- Works well with cross-functional teams.
- Maintains professionalism under pressure.
If you're passionate about delivering exceptional customer experiences and want to grow your career in the real estate industry, we'd love to hear from you.
Apply via LinkedIn or email your resume to: hr@irarealty.in
Click on Apply to know more.