Application Engineer

We are seeking a highly skilled and motivated Full Stack Platform Application Engineer to join our Business Applications team. In this pivotal role, you will lead the design and development of Razorpay's next-generation internal CRM and Portfolio Advisor Dashboard platform. This platform will provide real-time visibility into account performance, streamline task orchestration, and empower teams with actionable AI-driven insights. The ideal candidate brings hands-on experience in building enterprise SaaS platforms or CRM systems (e.g., Salesforce, LeadSquared, SAP) and has a deep understanding of multi-modal architecture, workflow design, API integrations, and platform extensibility. Key Responsibilities: Design and implement a responsive, modular dashboard UI using React.js with TypeScript. Develop and manage secure, scalable REST/GraphQL APIs using Node.js or Python (FastAPI/Flask). Architect and integrate workflow automation engines (Temporal, Camunda, n8n) for dynamic task orchestration. Extend and customize existing CRM features by understanding multi-entity architecture, lead/account relationships, and ticketing workflows. Lead platform integration with Razorpay's internal services (CRM, Risk, Ticketing, RevOps, and Data Lake) using microservice and event-driven designs (Kafka, RabbitMQ). Translate internal user journeys into cohesive modular features and workflows. Build AI-powered utilities like smart FAQ responders, merchant nudges, risk alerts, and reporting assistants using LLMs (OpenAI, Claude, LangChain). Ensure compliance with enterprise-grade RBAC, OAuth2, JWT authentication, and audit trails.

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).