Razorblue Role
We are looking for a
Client Support Engineer to join our growing team of like-minded tech people. This role will be joining our JML (Joiners, Leavers, Movers) device build team. Should you choose to accept, your responsibilities will encompass:
Project Delivery (80%)
- Configure various devices (e.g., laptops, desktops, tablets) according to customer specifications.
- Maintain regular communication with clients, providing updates on project progress, addressing concerns, and ensuring customer satisfaction.
- Manage the shipping process, ensuring timely delivery of devices to clients.
- Handle post-delivery queries and provide solutions to any issues that arise.
Support (20%)
- Offer support after project completion (hypercare) to ensure a smooth user experience and address any immediate issues until handover to the service desk.
- Assist in the setup and configuration of new starter accounts with the JML team.
- Collaborate with colleagues, suppliers, and customers to resolve technical problems in a timely and professional manner.
- Training and mentoring less experienced team members
Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!
Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.
Razorblue Requirements
We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.
- Strong communication, and relationship-building skills
- Experience in fast-paced laptop and desktop build and deployment, preferably in corporate environments.
- Proficiency with the Microsoft Stack, including Microsoft 365.
- Expertise in Windows Desktop and Application Support.
- Experience with Apple devices and MAC operating systems will be advantageous
- In-depth knowledge of Windows Desktop and Application Support.
- Understanding of Microsoft Auto-Pilot, Intune and Entra.
- Understanding of Microsoft SCCM
- Working knowledge of Active Directory and AD-Sync
- Comp TIA, Relevant Apprenticeship or higher education
- An understanding of razorblue's business, clients and the market it works in
- Excellent conversational fluency in English is required to clearly explain complex technical issues
Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.
Razorblue Gives
Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.
If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.
We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.
Our Other Benefits Include
- Base salary of £26,000 per annum depending on skills and knowledge
- 25 days holidays per annum + public holidays + the ability to purchase 10 more
- Your birthday off (Obviously!)
- £2000 Referral Scheme Bonus – if you know other techies that want to join us
- Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
- Fully funded training and accreditations to expand your skillset
- Two paid charity volunteering days per year
- Discounted Broadband (Necessity)
- Life insurance
- Private Health Insurance with Vitality Health
- Quarterly team social fund
- Cycle to Work scheme
- Gear up with the latest tech toys through our partnership with Currys
- Cruise around in an eco-friendly electric car with our EV Scheme
We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.
Agencies/Recruiters Please Note
To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs.
We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed disclaimers indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team.
Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. Thanks for understanding!
Our story began in the early 2000’s with one employee, 17 year old, (now CEO) Dan. We’ve grown a bit since then, razorblue now has over 170 employees across the UK, 7 offices, 500 clients across the UK, and a trophy cabinet bursting with awards.
Our astonishing 35% year-on-year growth can be attributed to the powerful impact of the ongoing wave of digital transformation and to the dedication of our amazing team.
We stay ahead of the curve, adopting the latest technologies and working in partnership with industry leading suppliers.
Our Managed IT Services provide 24/7 proactive support for our clients with a specialist in-house service team based in the UK. We are all about finding expert technology solutions for complicated business problems using our unique and comprehensive, end-to-end product portfolio.
We have the best people working for us, and we want them to grow and flourish. We invest heavily in our internal teams giving them plenty of opportunities to develop and progress.
As a result of people development, our employees stick around.
#teamrazorblue use their expertise in innovative ways to help our clients grow and succeed through new technologies.
