Visa Consultant (Customer Services and Operations)

We are seeking a detail-oriented, adaptable, and highly professional visa & passport consultant to join our remote team. This is a multi-role position that spans visa consulting, customer service, operations, and administration. You will initially focus on assisting UK-based corporate clients—often large businesses and professionals in senior positions—with their visa and passport needs. However, the role is flexible, and you will be expected to contribute across various functions within the company as needed. You'll work closely with our logistics team, operations staff, and directly with our director, gaining exposure to all aspects of our business. This is a 100% remote role—work from anywhere in the world with a competitive salary paid in USD and flexible working arrangements as a contractor. Key Responsibilities Advise corporate clients and individuals on visa and passport application requirements Handle global mobility queries from HR and Mobility departments Review, check, and verify documents for accuracy and compliance Troubleshoot client issues and provide accurate, efficient solutions Progress clients through the application process step-by-step Identify potential issues and provide clear, actionable advice Collaborate with internal team members across operations and logistics Support general administration and cross-functional duties as required Requirements Fluent written and spoken English – this is absolutely critical. Communication quality will be assessed during the recruitment process Experience in administration, customer service, or operations (experience across multiple is a plus) Proven ability to work with large organisations and professionals in senior roles Confident working with multiple departments within corporate environments Excellent document handling and attention to detail Strong problem-solving skills and ability to work independently Comfortable multitasking and managing multiple cases concurrently Team player with a proactive, hands-on attitude

Rapid Visas has been assisting businesses with their global mobility and immigration requirements since 2007. We specialize in facilitating business and work visa services, with a focus on high-level professionals and corporate clients—including many of the world's largest companies, including Fortune 100 clients. Our team is small but highly skilled, and we pride ourselves on delivering fast, professional, and expert support to senior-level individuals and departments across multiple industries.