Customer Support Coordinator

If you are looking for a company where you can personally advance healthcare and make a difference in peoples' lives with your bold ideas and unique point of view, conseder the Investigator Customer Support Coordinator we currently have available. This position is responsible for the communication and support of investigative sites, including managing incoming and/or outgoing telephone contact. The coordinator will also resolve accession holds as assigned by working with sites, project management, and data revision personnel. The coordinator will provide results to site staff by telephone or fax. This position is 100% Remote but you MUST be able to work 10 am - 7 pm EST Monday through Friday. Some Saturday shifts may be required throughout the year. Qualifications: High school diploma with 2 years customer service experience over the phone Customer service skills Self-motivated with excellent verbal skills Attention to detail and good organizational skills Ability to handle multiple tasks and multiple distractions while maintaining a professional manner Adaptability skills Problem solving skills Being a team player with an ability to work independently Fluency in English + Portuguese and/or Spanish. Experience in the pharmaceutical industry is an advantage

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