Product Operations Specialist | Spend Management

As a foundational member of our product operations organization, you will support Ramp's product offerings for our customers as we scale. You will leverage data to identify opportunities for our users, build out automation and processes to help Ramp scale internally, and assist in the launch process for new features. You'll work closely with our Spend Management team including product managers, engineers, design, data and our customer-facing teams. Spend Management owns our core spend product, including reimbursements, controls, core workflows product, notifications, and travel & entertainment to control spend. What You'll Do - Own creating high-leverage product analytics tracking and data analysis to surface quantitative opportunities for improving performance, quality, and intuitiveness of the product - Own identifying opportunities to automate, optimize, and refine processes to help us scale operationally as we continue to expand the scope of our products, and own the change management of those updates - Become the foremost expert on the customer's experience for your product set, and work to connect the daily experience of Ramp's customer-facing teams with the product and engineering teams to help evolve the product roadmap and achieve fast resolution of product bugs and issues - Partner with Product Operations leadership to refine the product operations team's vision and mission as Ramp continues to scale What You Need - Minimum 2 years working in product management, product operations, business operations, or consulting - Strong ability to use data to understand opportunity and query data via SQL - Experience working directly with customers through feedback requests and/or user research interviews - Experience leveraging qualitative feedback to create product recommendations - Ability to work in undefined spaces - Strong investigative and critical thinking skills - Familiarity with and expanding on internally used tools (dashboards) Nice to Haves - Experience with Retool - Technical programming experience (Python, Java, React)

Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, Ramp's all-in-one solution frees finance teams to do the best work of their lives. More than 25,000 companies, from family-owned farms to e-commerce giants to space startups, have saved $1B and 10M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over 35 billion dollars in purchases each year. Ramp's investors include Sequoia, Founders Fund, Thrive Capital, Khosla Ventures, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for over 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.