Product Manager (OSS)

Why should you choose us? Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry's pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security. Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com Building on the technology Rakuten used to launch Japan's newest mobile network, we are taking our mobile offering global. To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development. Let's build the future of mobile telecommunications together! About Rakuten Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 1.5 billion members around the world. The Rakuten Group has over 27,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/. Job Summary : We're looking for an experienced and forward-thinking Senior Product Manager to lead the design, development, and full-scale rollout of AI-powered Business Process Automation & Workflow Orchestration solutions that transform how enterprises manage high-volume deployments with unparalleled efficiency and insights. This role is ideal for someone who has built products like Sitetracker, Siterra, Tarantula, or equivalent tools in the space of workflow automation and wants to take the next leap into AI-infused decisioning and SaaS platforms. Mandatory Skills: Product Ownership & Management Business Process Automation (BPA) & Workflow Orchestration SaaS Product Development & Delivery AI/ML Use-case Ideation and Implementation Agile Methodologies (Scrum, Kanban) Stakeholder Management Requirements Elicitation & Documentation. Key Responsibilities: Lead the product vision and roadmap for workflow automation with an AI-driven and SaaS oriented approach. Own the end-to-end product lifecycle—from discovery to delivery to scale—with a strong focus on field operations, project tracking, and asset lifecycle workflows. Work closely with data science teams to embed AI/ML into workflow engines—enabling predictive scheduling, anomaly detection, root cause analysis, and smart task orchestration. SaaS Expertise: Apply SaaS principles to the product's design, development, and delivery, ensuring scalability, reliability, and cost-effectiveness. Collaborate with cross-functional teams—Engineering, UX, Customer Success, and Sales—to prioritize and deliver value. Engage with enterprise customers and partners to gather feedback, define use cases, and validate MVPs. Translate customer pain points into detailed PRDs, user stories, wireframes, and workflows. Monitor key product metrics and iterate using a data-driven approach. Stay ahead of industry trends in telecom digitization, AI workflow intelligence, and infrastructure deployment and stay up-to-date with competitor activities

Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 1.5 billion members around the world. The Rakuten Group has over 27,000 employees, and operations in 30 countries and regions.