Food & Beverage Server

Description

• Provide prompt, courteous, and professional food and beverage service to guests in accordance with company standards, policies, and procedures.
• Take accurate food and beverage orders and ensure all items are delivered to guests in a timely manner while maintaining quality and presentation standards.
• Provide service in all Food and Beverage areas of the property, including but not limited to the bar, restaurant, and gaming floor.
• Maintain thorough knowledge of all menu items, beverage offerings, daily specials, and promotional items in order to effectively assist guests and answer questions.
• Monitor guest needs throughout their visit, ensuring requests are addressed promptly and guests receive attentive, high-quality service during their entire dining experience.
• Maintain cleanliness and organization of assigned service areas, including tables, workstations, and surrounding guest areas, in accordance with health and safety standards.
• Perform opening, closing, and side work duties as assigned to ensure efficient departmental operations.
• Assist with seating guests, bussing tables, and maintaining a clean and welcoming dining environment when needed.
• Prepare and deliver beverages and food orders while ensuring accuracy, quality, and compliance with responsible alcohol service guidelines.
• Operate as an independent cashier, accurately processing guest payments and maintaining accountability for assigned cash banks or tills.
• Comply with all applicable gaming regulations, alcohol service laws, and company policies related to food and beverage operations.
• Maintain strict adherence to all safety, sanitation, and health department standards.
• Uphold personal hygiene and professional appearance standards in accordance with departmental and company policies.
• Communicate effectively with guests, supervisors, and team members to ensure smooth service and positive guest experiences.
• Answer departmental phone calls professionally and direct inquiries or calls appropriately when necessary.
• Promote a positive team environment by cooperating with coworkers and assisting other team members when needed to support efficient operations.
• Provide guests with information regarding property amenities, promotions, Players Club benefits, and special events as appropriate.
• Review and stay informed of menu updates, service procedures, and departmental communications.
• Follow all company service standards and contribute to maintaining a high level of hospitality and guest satisfaction.
• Perform additional duties and responsibilities as assigned by management.

Working Conditions & Environment:

• Work is performed in a fast-paced casino and hospitality environment.
• The work environment may include loud noise from gaming machines, music, and guest activity.
• Exposure to secondhand smoke may occur in designated gaming areas.
• Position requires standing and walking for extended periods of time.
• Must be able to lift and carry items weighing up to 30 pounds.
• Must be able to work all shifts including evenings, weekends, and holidays.
• Requires frequent interaction with guests, team members, and management in a high-traffic environment.

Requirements

• Must be at least 21 years of age.
• High School Diploma or GED required.
• Must possess and maintain a current Food Handler’s Card as required by local health regulations.
• Must possess and maintain a valid Responsible Beverage Service (RBS) certification in accordance with California ABC requirements.
• Must be able to communicate effectively in English, both verbally and in writing, in order to interact with guests and team members.
• Strong customer service skills with the ability to interact professionally and courteously with guests and coworkers.
• Ability to follow written and verbal instructions and carry out assigned tasks with attention to detail.
• Ability to work in a fast-paced environment while maintaining professionalism and service standards.
• Must demonstrate reliability, strong work ethic, and the ability to work independently as well as part of a team.
• Basic math skills required for handling guest payments and operating a cash bank.
• Previous customer service or food and beverage experience is preferred but not required; on-the-job training will be provided.
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position.
• Must be legally authorized to work in the United States.
• Must successfully pass a pre-employment drug screening and criminal background check.
• Must comply with all company policies, gaming rules and regulations, including confidentiality requirements and workplace conduct standards.
• Indian Preference will be observed in accordance with Tribal hiring policies.

Summary

The Food and Beverage Server is responsible for delivering exceptional guest service by

providing food and alcoholic and non-alcoholic beverage service in a timely, courteous, and

professional manner. This position ensures a positive dining experience by maintaining high

standards of hospitality, product knowledge, and service efficiency. The Server takes orders,

delivers food and beverages accurately, and attends to guest needs while maintaining a clean,

organized, and safe service environment. The Server is expected to uphold all applicable

health, safety, and responsible alcohol service standards while consistently demonstrating a

commitment to guest satisfaction.

A Northern California casino resort offering gaming and hospitality.