Description
- Direct and oversee all Food and Beverage operations across the property, including restaurants, bars, lounges, and gaming floor beverage service.
- Ensure all outlets operate efficiently while delivering exceptional guest service consistent with company standards.
- Develop, implement, and maintain service standards, operating procedures, and departmental policies.
- Monitor daily operations to ensure quality, cleanliness, and compliance with operational standards.
- Evaluate and improve service processes to enhance guest satisfaction and operational efficiency.
- Ensure compliance with all health department regulations, food safety standards, responsible alcohol service laws, and company policies.
- Develop and manage departmental budgets, forecasts, and financial performance goals.
- Monitor and control revenue, labor costs, food costs, and beverage costs to ensure profitability.
- Analyze financial reports and operational data to identify trends, opportunities, and areas for improvement.
- Implement strategies to increase revenue, control expenses, and improve operational performance.
- Oversee purchasing, vendor relationships, and inventory management to maintain appropriate product levels and cost control.
- Recruit, hire, train, and develop Food and Beverage team members at all levels.
- Provide leadership, coaching, and mentorship to managers and supervisors to build a strong leadership team.
- Establish performance expectations and conduct performance evaluations for departmental staff.
- Promote a culture of accountability, professionalism, teamwork, and guest-focused service.
- Ensure consistent training programs are implemented to maintain service excellence and operational standards.
- Address guest concerns or service issues promptly and professionally to ensure guest satisfaction.
- Monitor guest feedback and implement improvements to enhance the overall dining and beverage experience.
- Manage departmental scheduling, labor planning, and workforce productivity to maintain efficient operations.
- Ensure team members maintain required certifications including food safety and responsible alcohol service certifications.
- Maintain safe work practices and ensure compliance with workplace safety regulations.
- Collaborate with executive leadership to align Food and Beverage operations with overall property goals and strategic initiatives.
- Coordinate with marketing, gaming, hotel, and events teams to support promotions, events, and property-wide guest experiences.
- Prepare operational reports, performance analyses, and updates for executive leadership.
- Perform additional duties and responsibilities as assigned by the Assistant General Manager.
Working Conditions & Environment:
- Work is performed in a fast-paced casino and hospitality environment.
- The work environment may include loud noise from gaming machines, music, and guest activity.
- Exposure to secondhand smoke may occur in designated gaming areas.
- Position requires standing and walking for extended periods of time.
- Must be able to lift and carry items weighing up to 60 pounds.
- Must be able to work all shifts including evenings, weekends, and holidays.
- Requires frequent interaction with guests, team members, and management in a high-traffic environment.
Level of Authority & Restrictions:
- Direct supervision of Food and Beverage Manager, Supervisors, and Executive Chef.
- Indirect supervision of all Food and Beverage team members.
- Responsible for hiring, training, scheduling, coaching, performance evaluations, and disciplinary actions within the department.
- Ensures proper staffing levels to support operational demands.
- Develops leadership capabilities within the management team to support succession planning and operational continuity.
Requirements
- Must be at least 21 years of age.
- Bachelor’s degree in Hospitality Management, Business Administration, or related field required. Master’s degree preferred. Double the required work experience indicated in requirements 3 and 4 below may be considered as acceptable fulfillment of this requirement.
- Minimum of seven (7) years of progressively responsible experience in Food and Beverage operations.
- Minimum of five (5) years of leadership or management experience in hospitality, resort, casino, or restaurant operations.
- Demonstrated experience managing multiple food and beverage outlets and large service teams preferred.
- Strong financial management experience including budgeting, forecasting, and cost control.
- Must possess and maintain a current Food Handler’s Card as required by local health regulations.
- Must possess and maintain a valid Responsible Beverage Service (RBS) certification in accordance with California ABC requirements.
- Strong leadership, organizational, and communication skills.
- Ability to analyze operational and financial data and make strategic decisions.
- Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position.
- Must be legally authorized to work in the United States.
- Must successfully pass a pre-employment drug screening and criminal background check.
- Must comply with all company policies, gaming rules and regulations, including confidentiality requirements and workplace conduct standards
- Indian Preference will be observed in accordance with Tribal hiring policies.
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Summary
The Director of Food and Beverage is responsible for the strategic leadership, planning, and daily management of all Food and Beverage operations across the property. This includes the restaurant, bar operations, banquet or event service, and beverage service on the gaming floor. The Director ensures exceptional guest experiences, operational efficiency, and financial performance while maintaining compliance with all health, safety, and gaming regulations. This position provides leadership to Food and Beverage manager, supervisors, and team members by establishing service standards, managing departmental budgets, controlling costs, and developing team members. The Director of Food and Beverage works closely with executive leadership to support property goals, enhance guest satisfaction, and drive revenue growth throughout all dining and beverage operations.