Railway Hospitality

RK Business Group

Website: rkbusinessgroup.com
Job details:

Detailed Roles & Responsibilities | RK Group – Railway Hospitality Hiring

🔹 1. Train Manager

Postions: 33 Total

Location: Pan India

Experience: 5+ Years into QSR/Food industry/Operations Management

Qualification: BHM, IHM, B.Sc Hotel Management.

Core Responsibility: Complete ownership of onboard operations, revenue, and service delivery.

Key Responsibilities:

• Manage end-to-end onboard catering & service operations across assigned train
• Lead and supervise onboard staff (GREs, pantry team, service crew)
• Ensure sales targets are achieved through active selling & upselling
• Monitor food quality, hygiene, and compliance standards
• Handle passenger complaints and escalations in real-time
• Coordinate with IRCTC, pantry vendors, and internal teams
• Maintain daily reports (sales, stock, incidents, feedback)
• Ensure proper inventory management and stock reconciliation

🔹 2. Station Manager (AGM Level)

Postions: 03

Location: Pan India

Experience: 10+ Years into QSR/Food industry/Operations Management

Qualification: IHM Manadate

Core Responsibility: Control tower for station-based operations and multiple train movements.

Key Responsibilities:

• Oversee complete station operations including multiple train departures/arrivals
• Manage large teams including Train Managers, Rake Managers, and ground staff
• Ensure timely loading/unloading of catering materials
• Monitor operational efficiency, delays, and issue resolution
• Maintain strict quality control & food safety standards
• Coordinate with railway authorities, vendors, and logistics teams
• Track performance metrics, revenue, and operational KPIs
• Handle audits, compliance checks, and escalation management

🔹 3. Guest Relationship Executive (GRE / CRM)

Postions: 40

Location: Pan India

Experience: 0 to 2 Years into QSR/customer handling field.

Qualification: BHM, BBA, Any Degree

Requirements: Good communication skills (Mandatory), Knowledge on English &Hindi

Core Responsibility: Frontline passenger interaction and service experience.

Key Responsibilities:

• Interact with passengers and ensure a premium customer experience onboard
• Handle complaints, queries, and feedback professionally
• Promote and support onboard sales (meals, add-ons, services)
• Assist in service delivery and passenger coordination
• Maintain grooming standards and brand representation
• Provide real-time updates to Train Manager on issues/escalations
• Ensure customer satisfaction scores are maintained/improved

🔹 4. Rake Manager

Postions: 71

Location: Pan India

Experience: 2+ Years into QSR/Food industry/Operations Management

Qualification: BHM, B.Sc Hotel Management, Diploma in Hotel Management

Core Responsibility: Backend execution of train preparation and supply chain coordination.

Key Responsibilities:

• Ensure proper loading of food, beverages, and materials before departure
• Coordinate with kitchen, vendors, and logistics teams
• Verify quantity, quality, and stock availability for each trip
• Monitor timely dispatch and readiness of train racks
• Handle inventory tracking and wastage control
• Support Train Manager in operational readiness
• Maintain documentation and reporting for stock movement

📩 Apply Now: DM your resume or comment “Interested”

Interesed Candidates Connect with me through

Contact: +91 9182585095

Mail Id: gopi.krishna@rkbusinessgroup.com

Click on Apply to know more.