Job Title: Box Office Agent - Harry Potter™: A Hogwarts Express Adventure
Division/Department: Rail Events Production/Front of House
Reports To: Front of House & Business Manager
Type of position: Non-Exempt/Hourly
Employee Classification: Seasonal
Compensation: $20.00/hr
Job Summary
The Box Office Agent position works with the Front of House & Business Manager, and Box Office Supervisor acting as the customer service representative assisting with the execution of the ticketing duties associated with the event. Agent is responsible for setting the first impression of the event, so efficiency and friendliness are required.
Essential Duties and Responsibilities
Welcoming customers as they approach the ticketing area and assisting with any service needs
Confirm reservations
Acting as the point of reference for guests who need assistance or information
Ability to learn and work with the Etix ticketing system (training will be provided). Confirm reservations, ensuring passengers have arrived at the appropriate date and time
Make any necessary updates to customers’ information, and ensure that proper information has been punched in prior to delivering tickets
Develops knowledge of on-board experience, performance highlights, and venue facility and act as the point of reference for guests who need assistance or event information
Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and patrons
Assist in the general care of the ticketing area, including keeping a clean and orderly space
Assist in preparing first-class amenities
Other duties as assigned