Technical Project Manager and CSM

Radware is a global leader of cyber security and application delivery solutions for physical, cloud, and software defined data centers. At Radware, we live and breathe cybersecurity. It is our passion. Each day, our international team works to earn the trust of more than 12,500 organizations around the globe. Keeping them safe is our mission. To that end, we go head-to-head with politically motivated hacktivists, dangerous nation-state threat actors and other notorious cyber attackers -these are not your average adversaries. Backed by nearly 30 years of experience, Radware is best known for its technical excellence and innovative network and application security solutions. That is why it is so important that we build our team with bold and bright talent. What is the job: The project manager will lead the execution of cloud related projects as well as addressing customer technical needs, Besides, the project manager will be responsible on business processes and own customers satisfaction during the cloud services lifecycle. The ultimate candidate must be a team player with "can do" attitude, a dedicated, ambitions and self-drive. The role includes internal corporate resources coordination and leadership, to provide maximum value to Customers and increase Customer satisfaction. What will you do? Own cloud onboarding processes execution Assist customers' technical requests and take care of any technical issues Perform periodic high-touch service monitoring Build strong customer relationships, especially with key customer stakeholders and sponsors Measure performance and proactively identify customers' potential issues. Analyze data and provide insights and improvement plans Develop service projects scope and objectives, involving all relevant stakeholders. Meet and improve aggressive service-related KPIs Craft detailed project plans to track progress and manage risks Ensure resources allocation and availability Coordinate, monitor and lead internal resources for the flawless execution of cloud projects On call during emergency CDDOS and WAF onboarding. Support the sales team with new opportunities. Work closely with Security Engineers, Support, and Product teams to ensure customer issues are resolved promptly and effectively. Providing feedback to internal teams to improve product, service, and experience. Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage. Identify upselling and cross-selling opportunities to expand customer use of the company's products and services. What you need: 6+ years of proven matrix managerial experience. Ability to prioritize and perform effectively under pressure BS.C degree or equivalent experience Excellent customer communication skills Experience with SaaS and cloud technology Solid technical background, with understanding or hands-on experience in computer networking technologies Solid organizational skills including attention to detail and multi-tasking Ability to support the following: Proficiency in English, written and verbal communication skills, Spanish – a strong advantage Cyber security experience – advantage PMP certification- advantage Why you should join us: Employees from more than 40 countries have chosen Radware as a place where they can belong. Radware has been recognized by Glassdoor and BDI as one of the World's Best Places to Work, ranking among the top 100 companies across the globe in the IT category. Radware has also been named a Gold Winner for Application Security in the 2023 Globee Cybersecurity Awards, by Forrester a Leader in DDoS Protection, and has been named a Leader in WAF Market by Quadrant Knowledge Solutions. We are equally committed to our people. We strive to create a dynamic work environment that celebrates diversity, promotes equality, and thrives on the unique contributions of each individual. If you are ready to be part of a global-minded company that is inspired to create a better, safer future; and if and want to fight for the good guys and be at the forefront of helping companies protect their most critical assets from today's cyber adversaries, then you've found the right fit at Radware.

Radware is a global leader of cyber security and application delivery solutions for physical, cloud, and software defined data centers.