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Radkin - Customer Experience Manager
Florida
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Job Type
Full-time
Description

 

Radkin LLC

Immediate Hire Opportunity!

Position Overview

Salary: $45k to $50k per year, plus bonuses and benefits.


Description:

Radkin Concierge is expanding nationally and is seeking a Manager of Customer Experience to support luxury hospitality performance, service quality consistency, resident experience alignment, and brand standard execution across assigned communities. This role partners with Radkin Leadership, front line concierge teams, and property management to optimize service delivery outcomes.

Responsibilities:

  • Support luxury service quality execution across designated properties
  • Assist in onboarding + training of concierge personnel
  • Maintain SOP alignment, service audits, and brand standard consistency
  • Support service recovery and escalation handling when required
  • Review resident experience trend data + identify improvement opportunities
  • Support operational reporting visibility + service KPI tracking

Qualifications:

  • Must reside in or near South Palm Beach FL
  • Strong hospitality leadership background required
  • Luxury residential or luxury hotel experience strongly preferred
  • Excellent verbal communication, diplomatic professionalism, and guest relation strength
  • Ability to travel as needed depending on assigned region
  • CPR / First Aid Certification preferred

Benefits 

• Annual bonuses 

• Paid benefits 

• Paid time off 

• Promotion opportunities 

Equal Opportunity Employer 

Radkin, LLC is an Equal Opportunity Employer. Applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, gender identity, gender expression, national origin, ancestry, disability, sexual orientation, marital status, military status, or any other classification protected by law. 

This policy applies to all aspects of the relationship between Radkin, LLC and its applicants or employees. Radkin, LLC is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support, and connection to their work. 

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