Vice President of Enterprise Operations

Rackspace is seeking a Vice President of Enterprise Operations, you'll lead the operational strategy, execution, and delivery for Rackspace's largest customers. Work Location: · If located near a Rackspace office, you'll work a hybrid schedule… 2 days in the office and three days remote. · If not located near an office, you may work 100% remotely. Key Responsibilities Have full leadership responsibility for a company-wide support function, non-core business unit or a region. Develop strategic plans for own organizational entity. Oversee how we scale enterprise engagements, ensure operational excellence in delivery, and leverage AI-driven tools and processes to improve outcomes. Act as a bridge between enterprise clients, internal delivery teams, and executive leadership to ensure we deliver predictable, high-quality results that drive growth and customer satisfaction. Supervise directors and/or senior managers who have overall responsibility for the operation of their areas. Accountable for the financial performance of a support function, non-core business unit or region. Influence the allocation of resources across multiple divisions, regions or sub-functions. Establish goals and objectives ensuring alignment with business units and corporate strategic plans. Evaluate key business and organizational challenges; direct the development of new or innovative solutions. Collaboratively develop the functional long-term plans needed to achieve divisional and enterprise strategy. Set ROI expectations to achieve enterprise imperatives. Own operational strategy and delivery for enterprise customers across all functions. Build and optimize processes to ensure on-time, high-quality deliverables. Serve as a strategic partner to enterprise account leaders, ensuring operational alignment with customer expectations. Identify and implement AI-driven solutions to enhance enterprise operations (e.g., workflow automation, predictive analytics, service optimization). Partner with product/engineering, and ITS to operationalize AI-driven tools for customer-facing teams.

We are the multicloud solutions experts. We combine our expertise with the world's leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.