L1 AWS Support Engineer

As an L1 AWS Support Engineer, you will play a crucial role in providing first-level technical support for AWS-based solutions. Your primary responsibility will be to troubleshoot and resolve technical issues related to EC2 instances, S3 buckets, VPC, IAM, and other AWS services. You will also monitor cloud environments, respond to alerts, and ensure optimal performance and security. Key Responsibilities Incident Management Receive and log incident tickets related to AWS services Troubleshoot and resolve basic AWS-related issues Escalate complex problems to higher-level support teams Monitoring & Alerting Monitor AWS performance and availability Respond to alerts and take corrective actions Deployment & Configuration Deploy and configure AWS resources based on predefined templates Ensure proper cloud resource management Backup & Recovery Perform regular backups and restore operations Maintain data integrity and disaster recovery plans Cost Optimization Identify opportunities to optimize AWS resource usage Suggest cost-effective solutions for cloud infrastructure Knowledge Base Management Document troubleshooting steps and solutions Contribute to internal knowledge base articles Customer Interaction Communicate effectively with customers to understand their issues Provide clear and concise explanations of technical resolutions Security & Compliance Follow AWS security best practices and policies Identify and report potential security threats Required Skills & Qualifications Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.) Basic knowledge of troubleshooting and debugging techniques Familiarity with command-line interfaces (CLI) and scripting (Bash, PowerShell) Excellent problem-solving and analytical skills Strong communication skills (written and verbal) Ability to work both independently and in a team Customer-focused mindset and ability to handle support queries Education Requirement: Bachelor's degree in Computer Science, IT, or related fields Technical Skills Required: AWS core services (EC2, S3, VPC, IAM), troubleshooting, command-line interfaces, scripting (Bash, PowerShell), deployment, configuration, backup, recovery, cost optimization Preferred Certifications AWS Certified Cloud Practitioner (Preferred but not mandatory) Why Join Us? Opportunity to work in one of the fastest-growing cloud environments Hands-on experience with AWS cloud infrastructure A remote-first work culture with flexible schedules Exposure to real-world cloud deployments and problem-solving

Rackspace Technology is a leading end-to-end multicloud technology services company that designs, builds, and operates cloud environments across all major technology platforms. As of December 31, 2023, the company reported approximately 5,800 employees, a decrease from 6,800 employees in 2022. In 2023, Rackspace Technology generated a revenue of $2.96 billion. As of March 14, 2025, the company's market capitalization stood at approximately $481.11 million.