Director - Cloud Operations

Director - Operations Job Profile Summary Rackspace a leader in Cloud Computing is looking for talented leaders in India to join our talent group This is a leadership role reporting to the Senior Leader in India Public Cloud. This is an extremely critical role with the responsibility of facing customers and being a point of escalation – grounds up. The primary function of this role is to build and run a successful Delivery business with Sales, Solutioning and Delivery responsibility. Key Responsibilities P&L leader for Operation with responsibility for revenue, margin, and utilization targets. Strategy - Deliver against a clear business plan that includes prioritized offerings, target markets/customers/segments, monetization model, mix of Racker and Partner delivered capabilities, and clear performance measures/objectives. Sales: Responsible for Delivering Good results while managing the Operation services in America. Pre-Sales- Actively participate in presales activities, deal reviews for the business. Solutioning: Solutioning differentiated offering for customers helping them achieve their business objectives. Delivery: Responsible for delivering large and complex Managed services engagements across the Globe. Delivery: Responsible for delivering engagements successfully with high customer satisfaction. Delivery – Building strong operational Excellence and delivering engagements within defined SLA’s. Partner- Partner with Hyperscalers in creating strategic initiatives that would help the growth of business. Partner- Work with Offering and marketing organization to create market defining offers and lead the sales and deployment of those offers Team Management – As a manager of manager lead a large team of L1, L2, L3 and Delivery Managers for a region. Talent Management – Help build a world class organization through talent management excellence - including attracting, recruiting, developing, and retaining key talent including Enterprise Architects and Consultants with strong application architecture and transformation background. Operational Excellence: Maintain a healthy utilization for the team. Operational Excellence: Forecast accurately revenue, margin, utilization for business Operational Excellence: Represent business in front of Senior Leaders and customers. Cross-organizational agility, communication, and leadership. Provide technical thought leadership with ability to provide pattern recognition around key opportunities and serve as a key technical influencer across Rackspace. Maintain an in-depth knowledge of clients’ business and industry, anticipating and addressing opportunities and issues as they arise

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.