Cloud Engineer II

As an L2 AWS Support Engineer, you will be responsible for providing advanced technical support for AWS-based solutions. You will troubleshoot and resolve complex technical issues, including those related to networking, security, and automation. Key Responsibilities: Develop, manage, and optimize CI/CD pipelines using tools like Jenkins and Opsera. Automate infrastructure provisioning using Terraform and CloudFormation. Administer and optimize key AWS services, including EC2, S3, RDS, Lambda, and IAM. Strengthen security by implementing best practices for IAM, encryption, and network security (VPC, Security Groups, WAF, NACLs, etc.). Design, configure, and maintain AWS networking components such as VPCs, Subnets, Route53, Transit Gateway, and Security Groups. Advanced Troubleshooting: Investigate and resolve issues related to networking (VPC, subnets, security groups) and storage. Analyze and fix application performance issues on AWS infrastructure. Automation: Develop and maintain scripts for routine tasks using Python, Bash, or AWS CLI. Implement Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform. Automate common Kubernetes tasks Cluster Management: Create and manage EKS clusters using AWS Management Console, AWS CLI, or Terraform. Manage Kubernetes resources such as namespaces, deployments, and services. Automation: Write and maintain Terraform modules for provisioning EKS clusters and associated resources. Backup & Recovery: Configure and verify backups, snapshots, and disaster recovery plans. Perform DR drills as per defined procedures. Optimization: Monitor and optimize AWS resource utilization and costs. Suggest improvements for operational efficiency. Support Escalations: Address Level 2 support tickets and provide resolutions for moderately complex issues. Collaboration: Assist Level 1 engineers with escalations and mentor them as required. Work closely with application teams to deploy and manage services effectively.