AWS Cloud Ops Engineer I

Job Title: L1 AWS Engineer (Infrastructure Support) Shift : Rotational Shift including night shift Job Description: As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions. You will troubleshoot and resolve a wide range of technical issues, including those related to EC2 instances, S3 buckets, and other AWS services. Key Responsibilities: Incident Management: Receive and log incident tickets. Troubleshoot and resolve basic AWS-related issues. Escalate complex issues to higher-level support teams. Monitoring and Alerting: Monitor AWS environments for performance and availability issues. Respond to alerts and take corrective actions. Knowledge Base Management: Contribute to and maintain knowledge base articles. Document troubleshooting steps and solutions. Customer Interaction: Communicate effectively with customers to understand their issues. Provide clear and concise explanations of technical issues. Security: Adhere to security best practices and policies. Identify and report potential security threats. Required Skills and Qualifications: Technical Skills: Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.) Knowledge of basic troubleshooting techniques. Familiarity with command-line interfaces and scripting (e.g., Bash, PowerShell). Deployment and Configuration: Deploy and configure AWS resources as per predefined templates. Backup and Recovery: Perform regular backups and restore operations. Cost Optimization: Identify opportunities to optimize AWS resource usage and reduce costs. Soft Skills: Excellent communication skills, both written and verbal. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Customer-focused approach. Certifications (Preferred): AWS Certified Cloud Practitioner About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.