About the role
Job Title: Support Technician II (Help Desk) Experience: Supporting- Global Clients (Preferably US/UK) Providing support (Microsoft Office, Windows OS) Education: Graduate * Must be open to work in shifts 24/7 * Rackspace is at a very exciting point in its history, making large acquisitions and bringing even more talent on board. If you would like to be part of this journey, working with the industry's best, why not join the Technical Support group here in India! JOB DESCRIPTION: • Perform ticket queue management • Monitor inbound customer ticket requests and route/troubleshoot. • Should have proven knowledge of Computer systems and functions • Administer and provide User account provisioning. • Provide support for business software including Microsoft Office · Service Desk professional with good customer service knowledge to join our Rackspace FLR team. · To ensure that all tickets are progressed to satisfactory resolution within the relevant
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