Manager, Professional Services Delivery - IN

Leads a team of technical resources to deliver high value services for Rackspace customers for integration and continued support. This role will be responsible for managing human resources to support execution of professional services agreements. Works with professional services leadership to allocate work and position human resources in a manner that drives profitability and contract delivery in a timely manner. Job Profile Summary • Manages professional employees and/or team leads • Has accountability for the performance and results of a team within own area of specialty • Adapts functional area plans and priorities to address resource and operational challenges • Decisions and problem solving are guided by processes, procedures and functional area plan; receives guidance from senior management • Provides technical guidance to employees, colleagues and/or customers Careel Level Summary • Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results. • Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success. • Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions. • Develop and oversee implementation of effective services delivery strategies and solutions, cross-functional team engagement, and staff management. • Recruit, hire, train, develop, motivate, and coach the Professional Services team. • Develop strong, positive relationships with the Rackspace Sales, Marketing, Channel, Service Delivery and Operations Teams. • Establish and implement performance measurements designed to track and report progress against the professional services strategy. Develop industry best practices, methodology, and consulting capabilities into a mature, enterprise-class service delivery model. • Facilitate application of lessons learned and best practices across engagements to minimize risk and maximize value to the customer. • Work with operational staff as it relates to initiatives that affect the Professional Services Teams. • Interface with internal teams by working with new product initiatives to ensure completeness and relevance to customer requirements. • Responsible for adhering to company security policies and procedure as directed. • Lead complex technical consulting engagements end-to-end, including project planning, risk management, stakeholder management, and delivery of business outcomes while applying AWS best practices and frameworks. • Maintain technical credibility through architecture reviews and technical oversight, ensuring solutions align with best practices and customer needs while effectively managing development teams. • Develop and execute comprehensive product roadmaps and delivery plans including requirements, prioritization, resource allocation, milestone tracking, risk mitigation, and status reporting while ensuring quality and security standards are met. • Enable customers to adopt AWS services through knowledge transfer, training, and implementation of best practices, acting as a trusted technical advisor throughout the engagement lifecycle. • Drive operational excellence through established AWS frameworks (such as Cloud Adoption Framework and Well-Architected Framework), while managing engagement financials and maintaining clear project documentation and communication channels.

Rackspace is a leading provider of managed cloud computing services, helping businesses tap the power of cloud computing without the complexity and cost of managing it themselves. Rackspace engineers deliver specialized expertise, easy-to-use tools, and Fanatical Support® for leading technologies including AWS, Microsoft, OpenStack, VMware and more.