Customer Service Technician (O365/M365 support)

Shift: 100% night shift Positions: Multiple. Candidate must have reliable power and internet. Requirements: Certifications in relevant work Candidate must have a relevant certification. (customer service, email protocols, Office 365 basics etc.) PRIMARY RESPONSIBILITY: A Customer Service Technician is a key element within Rackspace's customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions. KNOWLEDGE/SKILLS/ABILITY: Basic knowledge of e-mail protocols (POP3, IMAP, MAPI/Exchange protocols), DNS, desktop/laptop/mobile device operating systems, email Clients, networking fundamentals, and SPAM. Exhibits a strong desire to learn technologies. Outgoing pers