Bilingual Inside Sales & Service Representative - ISSR

Farmers Insurance

Salary: $50k - $100k
Location: Flower Mound, Texas, United States
Job type: Full-time

Required skills

customer service

About the role

Job Overview

About Us:

At The Henderson Agency, our mission is to serve our community with integrity, education, and understanding. We believe in truly helping people by asking the right questions, translating complex insurance language into plain English, and focusing on the real issues that matter to our clients.

Job Overview:

We are seeking a dedicated Inside Sales & Service Representative who is passionate about helping others and providing exceptional support. As the face of our agency, you'll be responsible for ensuring each customer feels understood, informed, and supported throughout their insurance journey.

If our Agency Culture seems like a good fit for you then please apply, we look forward to meeting you.

Salary Range: $50,000.00 - $100,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Requirements

Must complete personally assessment & questions to be considered.

Qualifications:

Excellent communication and people skills
Strong organizational and time-management abilities
Friendly, patient, and solutions-focused attitude
Customer Service & Sales experience required
Bilingual (Fluent English/Spanish) required

What We Offer:

$30,000 - $40,000 Base salary, depending on experience. Plus Commissions & Bonuses.

Paid percentage of total Agency Renewals. As we grow your salary increases.

Monday to Friday, 8:30 AM 5:30 PM (in-office)

15 paid holidays per year

Unlimited PTO

Purpose-driven, supportive team environment

Opportunities for professional development and insurance education

A chance to make a real difference in the lives of our clients

Responsibilities

Deliver outstanding customer service via phone, text, email, and in person
Clearly explain insurance coverage & policy details in everyday language.
Conduct Onboarding interviews of new customers, and renew interviews of existing clients to identify client needs, resolve concerns, and cross-sell products.
Process policy updates, billing inquiries, and claims support
Maintain accurate client records and follow up on outstanding issues
Support agency sales and service operations as needed

Remote Type: No

Job Type: Full-Time

Job Category: Insurance Sales

Location: 6400 CROSS TIMBERS RD,FLOWER MOUND,TX,75022,US

Visit our Website

About Farmers Insurance

Local insurance agency providing personal and commercial insurance services.

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