Customer Care Executive

Key ResponsibilitiesCustomer Interaction:Handle incoming calls from customers promptly and professionally.Provide Information About Products, Services, And Company Policies.Address customer inquiries, concerns, and complaints effectively.Issue ResolutionTroubleshoot and resolve customer issues or complaints in a timely manner.Escalate complex issues to appropriate departments for further investigation.Data EntryAccurately and efficiently input customer information and details into the company's database.Product KnowledgeStay informed about the company's products, services, and promotions to provide accurate information to customers.Quality AssuranceAdhere to established call center protocols and quality standards.Ensure compliance with company policies and procedures.MultitaskingHandle multiple tasks simultaneously, such as managing calls, navigating computer systems, and updating customer records.Team CollaborateCollaborate with team members and other departments to resolve customer issues and improve overall customer satisfaction.DocumentationMaintain detailed and accurate records of customer interactions, transactions, comments, and complaints.AdaptabilityAdapt to changes in product offerings, policies, and procedures, and effectively communicate these changes to customers.