About the role
Quince is looking for a Customer Service Training Specialist to support onboarding, training, and ongoing development. Key responsibilities include coordinating onboarding, leading training sessions, auditing knowledge, tracking performance, implementing new modalities to improve customer experience, scheduling education sessions, and creating training materials. The role requires a customer-first mentality, problem-solving skills, and leadership in embodying company values. The specialist will also be an expert in Gladly conversation and Customer Care workflows. The role requires 3+ years of experience in training/learning development.
About the company
Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You'll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.
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