Technical Customer Support

QuickMail helps to automate cold email at scale in the B2B space. It helps companies find new clients who need their service or solution. QuickMail uses its product for marketing & sales opportunities. They do it better than anyone else because of their focus on technology (better deliverability, thanks to their auto-warmer and inbox rotating solution). They are a tech-first company and are proud of their product. QuickMail has doubled in the last year with the help of their team execution & focus; at QuickMail, everyone knows how they should play to win as a team. Their goal this year is to double again. They are a remote-first company, financials are shared and everyone is free to voice their opinion. They are a team of 6 people at the moment and looking to double the team as well if possible this year, so it's a fantastic opportunity to join them and make an impact. They have people in Central & Eastern Europe, Asia & US. To achieve their goal of doubling their revenue this year, the QuickMail team is looking for Technical Customer Support who will focus on initiatives like customer success calls and customer onboarding. The key focus of your role will include converting trial users into successful clients, ensuring client success and product stability through testing. More specifically, in this role you will: Solving customers' problems with the best solution possible (including workarounds) through email and occasional video calls. Develop a deep understanding of how Quickmail.io works → you will become an expert, knowing the system inside out. Investigate the user's key objectives, and drive their adoption of Quickmail's functionalities beyond what is expected Test new features to make sure they won't create problems in support Provide training and continued support through highly effective relationship management, centred around the customer experience. Write technical documentation for the QuickMail users & QuickMail database Interact with the current Support staff on a daily basis Interact with and report to the CEO, who is leading the support department at the moment In your first weeks at QuickMail, you will have the opportunity to familiarise yourself with the product and with using it. You will also write technical documentation about one part of the software, and answer a few tickets. Senior team members will help you by guiding you and reviewing your drafts until you feel comfortable with sending them directly. : Tools QuickMail team uses to manage work & communicate: HelpScout → managing tickets GitHub → logging and tracking development tasks Slack → team communications As the next Customer Support at QuickMail, you need to have: 2 years previous experience in a customer support role (online or offline) Experience handling complicated software & love of technical things Experience supporting development with testing Empathy & ability to put yourself in the shoes of the user Results-oriented mindset & problem-ownership attitude Excellent problem-solving skills (strong critical thinking) Excellent attention to details Ability to understand technical concepts well Willingness to act in the company's best interest & to be exposed to the business side Good tech equipment & fast internet (QuickMail takes a lot of memory to run, and you will have lots of open tabs during your working hours!) Brownie points for experience with small coding projects.

QuickMail is a distributed SaaS company. QuickMail makes it easy to send personalized emails and follow-up at scale, so that you can win more clients for your B2B business.