Senior Engineering Manager (Gen AI)

Key Responsibilities:
• Lead multiple engineering pods and collaborate with engineering managers to align project
deliverables with organizational vision.
• Ensure that project milestones and commitments are met while maintaining high uptime
and availability.
• Conduct retrospectives and review root cause analyses for application downtimes to
improve system reliability.
• Mentor and guide engineering managers, enhancing productivity and operational efficiency.
• Collaborate with product managers to deeply understand the product vision, customer
impact, and the rationale behind features.
• Drive actionable solutions that enhance customer ROI.
• Oversee the development of products such as Chatbots, Voice AI, and GenAI applications.
• Lead projects focused on scalability, maintainability, and optimization of existing systems.
• Drive the development of new GenAI projects using OpenAPIs to enhance BotBreak Analysis
and improve bot training using client knowledge documents.
• Manage and optimize tools like Data as a Service for real-time data delivery to client cloud
storage.
Required Qualifications:
• Strong background in engineering with proven experience in developing GenAI products,
including Chatbots and Voice AI applications.
• Experience leading engineering teams and working with multiple engineering pods.
• Proven track record of driving product development, scalability, and performance
improvements.
• Solid understanding of AI technologies and tools, particularly in the GenAI and Bot
development space.
• Demonstrated ability to manage and mentor teams, including engineering managers and
developers.
• Ability to work closely with product teams to align technical solutions with business needs
and customer impact.
Preferred Qualifications:
• Experience working with OpenAPI’s to build and enhance AI-driven solutions.
• Background in driving new GenAI projects with a focus on customer satisfaction and
business impact.
• Strong problem-solving and decision-making skills, with the ability to execute efficiently
under pressure.