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Customer Success

Salary

5500 - 6000 MYR

Min Experience

0 years

Location

Kuala Lumpur

JobType

Contract/Temp

About the job

Info This job is sourced from a job board

About the role

Communication with clients via our phone system, live chat and shared mailboxes which includes working closely with a number of different teams ranging from our Relationship Manager's to our Compliance and Onboarding team Range of technical Foreign Exchange tasks such as calculating rates and spreads and booking trades and payments for clients as well as manually entering them into our systems and assisting Relationship Managers with administrative trade tasks. Adding clients' personal information to the system and helping the rest of the team with emails and data processing Calling out to clients to obtain KYC (know your customer) information - updating this on systems Running documents through verification checks to assist the compliance team with routine Account Reviews

About the company

Quess Corp Limited is a leading global integrated business services providers operating in four broad segments: Global Technology Solutions, People and Services, Integrated Facilities Management and Industrials. Headquartered in Bengaluru, we have a pan-India presence with 65 offices across 34 cities, as well as operations in North America, the Middle East and South East Asia. We have a strong foothold in the APAC region with presence in 5 countries including SriLanka, Malaysia, Singapore, Philippines and Vietnam; we also have partner offices in Indonesia, Hong Kong and Thailand. As of September 30, 2017 we have over 212,500 employees across the globe.

Skills

customer service
foreign exchange
data processing
kyc