System Admin II - ServiceNow

Qualtrics is embarking on a journey with the ServiceNow platform and we are building an experienced team to support, iterate and expand the platform. The team will be focused on managing the ITSM and HR Service Delivery modules with a focus on improving and supporting internal employee experience. We are in need of skilled ServiceNow Administrator to help with administration, configuration, and maintenance of our ServiceNow instance. This role is vital for ensuring that our systems operate smoothly, meeting end-user needs, while driving continuous improvement in our IT service management processes. Exhibit expertise in ServiceNow administration, providing reliable support and administration for our IT service management initiatives. Collaborate closely with IT teams and business stakeholders to automate processes and enhance the user experience on the ServiceNow platform. Be proactive in identifying potential issues and applying your troubleshooting skills to ensure continuous system availability. Maintain clear communication with users, providing timely updates and guidance to foster a positive experience across all service areas. Expand your knowledge of the ServiceNow platform through ongoing training, hands-on experiences, and by staying updated on new features and functionalities. Develop your skills in service management and HR delivery best practices, allowing you to apply these principles to optimize our workflows and processes. Engage in impactful projects, enhancing your understanding of how various areas of the business interact with IT services. Administer and configure the ServiceNow platform, including user account management, security roles, and application configurations. Assist with system upgrades, patches, and releases to ensure the platform remains current and secure. Create and maintain documentation for system configurations, workflows, and processes to facilitate knowledge sharing and onboarding. Monitor system performance and conduct regular health checks, ensuring high availability and responsiveness of the ServiceNow instance. Collaborate with development teams to implement changes and enhancements, ensuring alignment with business objectives.

Qualtrics is a software company that creates software for brands to deliver exceptional frontline experiences, build high-performing teams, and design products people love. They are the creators and stewards of the Experience Management category, serving over 18K clients globally.