Quality Net Promoter Score Analyst

Ford Motor Company

Website: ford.com
Job details:
Job Description

Job Responsibilities:

• Prepare Data Analysis Reports (KPI) & management review materials for reviews & meetings.
• Ensure the accuracy of all analytical outputs and reports.
• Stay updated with the latest analytical tools, techniques, and industry best practices.
• Identify and evaluate opportunities for process improvements and automation within the NPS/Warranty/IQS/VDS analysis framework.
• Support cross functional efforts to ensure project success and alignment with organizational goals.
• Follow quality control measures and take corrective actions.
• Deliver Operational efficiency actions.
  
  
  

Responsibilities

Deliverables

• Warranty/NPS/IQS Data packs, analysis reports
• Minutes of the meetings capturing key discussion points, decisions made, and action items, including responsibilities and deadlines.
• Deliver projects aimed at improving process efficiency & Labor hours efficiency.
  
  
  

Qualifications

Education Qualification : Any Graduate in Engineering BE /Btech

Number of Years of Experience : 2-5 Years

Professional Exposure : Preferred Knowledge in Automobile, Manufacturing Process, Features, Functionality & basic knowledge in Quality tools & Problem Solving Methods.

Skill & Knowledge requirement :

• Proficient in MS Office Software – PowerPoint, Word, Excel, Outlook.
• Demonstrate understanding of Ford Quality Metrics – NPS, Warranty, J.D. Power etc.
• Proficiency in any of following applications and Technology like
• Alteryx, GCP, Qlik sense, Advanced Excel (Incl. VBA), Power BI

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