Onsite Community Manager - PSH - Estrella Springs

ABOUT QUALITY MANAGEMENT 

We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.

Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability.

The Onsite Community Manager is responsible for:

• Leading the overall administration, compliance, and maintenance of the property, while striving to maintain 100% occupancy
• Must assume proactive behavior and measures to properly represent the Company and build relationships in the community.
• Establishing and maintaining professional relationships with ownership and supportive services agencies. 

RESPONSIBILITIES

LEADERSHIP, ADMINISTRATION, OVERSIGHT

• Oversee the duties of vendors, office staff and maintenance staff 
• Lead property meetings, interface with case managers, partnering agencies, and Step-Up program staff.
• Create and serve incident reports, warnings, and notices for lease violations. Notices must be reviewed and approved by supervisor.
• Meet regularly with Regional Manager and/or Senior Community Manager to ensure tenant legal issues are handled appropriately and notices are approved.
• Communicate actively with Regional Manager and/or Senior Community Manager and other service coordinators on quality-of-life issues relating to tenants. Must coordinate meetings with onsite services staff on a weekly or biweekly basis.
• Ensure the safety and security of the building, including daily review of the electronic monitoring system and investigation of any property incidents.
• Responsible for all building keys, distribution, and reclamation (doors and elevator).
• Coordinate site inspections of property and report any exterior/interior conditions requiring maintenance.

DIRECT SERVICE AND SUPPORT

• Assist and work collaboratively with the social services agencies to handle tenant issues and coordinate tenant activities
• Instruct new and existing tenants on house rules, maintenance of their apartments and proper use of the community room, laundry area, etc.
• Set regularly scheduled hours of availability to tenants, vendors, staff and outside service agencies.
• Collect rents monthly and log them in to property management software.
• Perform regular inspections for cleanliness, identify needed repairs and handle minor maintenance and common area cleaning.
• Handle minor maintenance and common area cleaning.

DOCUMENTATION AND DATA COLLECTION

• Distribute and collect apartment applications, verify applications to ensure they are complete and accurate, show available units, input application dates received and verify applications for completeness daily and track all documents in Yardi as required.
• Prepare lease agreements and attachments as needed. Accept deposits and 1st month rent for all new tenants.
• Verify applicant/tenant income and ensure applicants/tenants meet all building and regulatory requirements.
• Complete Tenant Income Certifications and all other mandatory forms by building investors, regulatory agencies etc.
• Complete annual recertification process.
• Prepare new move ins and move outs and related resident actions.
• Maintain rent collection records, compile rent changes and increases.
• Weekly status report to the Regional Manager and/or Senior Community Manager
• Weekly vacancy report to the Regional Manager and/or Senior Community Manager that will provide an update of the status of vacant units.
• Log petty cash receipts daily use.
• Stay current with Tax Credit, HUD and all relevant to Step Up on Second management policies and procedures
• Maintain software tenant data files
• Collect and process 504 requests (reasonable accommodations/modifications)
• Assist with regulatory agency and investor inspections and file reviews as needed.

SKILLS:

• Excellent communication and intervention skills
• Ability to read and interpret documents such as regulatory policy and procedure manuals
• Ability to write business professional reports and correspondence
• Ability to add, subtract, multiply, divide, calculate percentages, etc.
• Ability to follow directions and achieve measurable results
• Ability to problem solve and perform minor maintenance
• Ability to keep accurate and timely record-keeping using industry-standard software

QUALIFICATIONS (EDUCATION & EXPERIENCE):

• High School Diploma/GED required. Associate or Bachelor’s degree preferred.
• 2+ years of property management experience required. Permanent supportive housing or affordable housing experience preferred.
• Knowledge of fair housing laws required
• Previous experience with Yardi preferred
• Previous experience with individuals experiencing mental health issues and/or homelessness preferred
• Current/Previous Project Based Section 8 experience
• Minimum of 2 years or more in a leadership role overseeing other employees
• Minimum 2-5 years working in a position with comparable responsibilities
• Minimum 2 years working in a customer service environment
• Minimum 2 years supervisory experience
• Minimum of a high school education or equivalent
• YARDI property management accounting software expertise
• Formal instruction/designations such as a Certified Occupancy Specialist
• Financial management
• Proficient in speaking Spanish is preferred when applicable based on need of the property
• Proficient in English language in verbal and written communications and in writing reports
• Computer literacy in Outlook, Word, Excel and the Internet

ESSENTIAL SKILLS:

• Excellent customer service skills and ability to be flexible, a team player and interface professionally with all levels of internal and external customers
• Excellent professional communication skills
• The ability to hold the residents and employees accountable
• Clear communication both written and oral including diplomacy and discretion
• Ability to build external relationships while positively promoting the organization
• Excellent time and project management skills with the ability to organize and prioritize tasks
• Relate to others beyond giving and receiving instructions
• Handle high stress situations effectively
• Exhibit strong leadership skills
• The ability to both prioritize and delegate as needed
• Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.
• Thrives in a fast-paced, team-oriented, collaborative, deadline-driven work environment and ability to manage a high level of detail
• A passion and strong understanding of our industry and our business mission
• Authorized to work in the United States for any employer
• Willing to live on-site where applicable

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.  Reasonable accommodations may be made to enable individuals to perform the essential functions.

• 5-7 hours of sitting, reading, and typing daily
• 1-3 hours of walking daily
• Operates Computer requiring the use of hands/fingers
• Occasional bending, reaching, kneeling and/or crouching
• Regular lifting of up to 30 pounds
• Occasional climbing of stairs
• While performing the duties of this job, the employee is occasionally required to handle or feel objects, touch and use tools, stoop, twist, push, pull, grasp, balance, crawl, talk, and hear.
• Specific vision requirements include close vision, distance vision and color vision and peripheral vision, depth perception and an ability to adjust focus.
• Specific audio/verbal abilities include communication with residents, employees, vendors and owners both in person and via telephone.

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job, the employee is exposed to weather conditions prevalent at the time.  This may include warm, hot, or cold temperatures. The noise level in the work environment is moderate.

Professional property management for residential communities and apartments.