HIVISION
Website:
hivision.com
Job details:
Job Title: Technical Support EngineerLocation: United States
Job Type: Full-time
Job SummaryWe are seeking a skilled Technical Support Engineer to provide advanced technical assistance to customers and internal teams. In this role, you will troubleshoot complex issues, support product usage, and work closely with engineering teams to resolve technical problems and improve system performance.
Key Responsibilities- Provide Tier 2 / Tier 3 technical support for software, systems, or platforms
- Troubleshoot and resolve complex technical issues (application, system, or network-related)
- Analyze logs, system behavior, and performance issues
- Collaborate with engineering and product teams to escalate and resolve bugs
- Assist customers with product configuration, integration, and best practices
- Document issues, solutions, and troubleshooting guides
- Support onboarding and technical training for users or clients
- Monitor system performance and proactively identify potential issues
Required Qualifications- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
- 2–5 years of experience in technical support or similar roles
- Strong troubleshooting and analytical skills
- Familiarity with operating systems (Linux, Windows)
- Basic knowledge of networking (TCP/IP, DNS, HTTP)
- Experience with APIs, logs, and debugging tools
- Strong communication skills (ability to explain technical issues clearly)
Preferred Qualifications- Experience in SaaS or cloud-based environments
- Familiarity with cloud platforms (AWS, Azure, Google Cloud)
- Knowledge of scripting/programming (Python, Bash, etc.)
- Experience with ticketing systems (e.g., Zendesk, ServiceNow, Jira)
- Understanding of databases (SQL, NoSQL)
- Customer-facing experience in a technical environment
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