Tudoholic
Website:
tudoholic.com
Job details:
About Us
Nexora Commerce — the engine behind Tudoholic
Nexora Commerce Pvt. Ltd. is the company building the technology, data, and operating systems behind
Tudoholic — one of Nepal’s largest fashion and lifestyle e-commerce operations.
We run a high-velocity, cash-on-delivery model: products are discovered, sourced from international markets, imported, quality-checked, stocked, and delivered across Nepal every day. Quality is not a final decoration in that process; it is one of the reasons customers trust us enough to buy again.
What makes the next phase different is
accuracy at scale. As we grow, product details, variants, images, prices, inspection outcomes, replacements, and records all need to be checked with care before they become customer-facing problems.
The Founder’s Story
Ten years ago, Tudoholic started with a small catalog and a simple promise: bring better choice to customers in Nepal, and deliver it with trust. Today, we move a much larger operation — but the promise still depends on the quality of every product that reaches a customer.
A quality issue may begin as a small mismatch: the wrong variant, a missing detail, an inaccurate image, a failed inspection, or an item that needs replacement. If caught early, it is an operational fix. If missed, it becomes a customer problem.
That is why we are looking for people who are analytical, careful with data, and willing to follow a process until the details are right.
If that sounds like you, we would like to meet you. This is one of those roles.
Sagun
Founder & CEO, Nexora Commerce Pvt. Ltd.
Role 08
Quality Check Associate
The person who catches product issues before customers ever have to.
Reports to Quality / Operations Lead
Team Quality Check & Operations
Location Kathmandu
Level Associate
What You’d Be Walking Into
- A live e-commerce operation, where physical product quality, accuracy, and timely decisions directly affect customer experience.
- A hands-on quality workflow: products need to be physically inspected for defects, damage, correct variants, specifications, quantity, appearance, functionality, and overall condition before they move forward in the operation.
- A data and process role: alongside the physical inspection: inspection results, approved/rejected items, replacements, discrepancies, and other QC records need to be accurately updated in internal systems and trackers.
- A strong learning path: hands-on exposure to e-commerce operations, quality control, warehouse coordination, inventory management, product inspection, and process improvement.
The Mission
Quality Check is where we protect the customer from avoidable product-related problems.
The mission is to physically inspect products, identify quality issues and mismatches, verify products against the required specifications, record inspection outcomes accurately, and ensure that only products meeting company standards move forward.
We are looking for a detail-oriented and responsible Quality Check Associate who is comfortable working hands-on with products, spotting defects and inconsistencies, following inspection standards, and making careful quality decisions.
What You’ll Own
- Physical product inspection: Inspect incoming and operational products carefully for defects, damage, stains, scratches, broken parts, missing components, or other quality issues.
- Product verification: Check products against the required order, variant, size, color, specifications, images, and other product information to ensure the correct item has been received.
- Quality assessment: Evaluate the physical condition and quality of products according to company-defined quality standards and inspection guidelines.
- QC order processing: Inspect and process Quality Check orders according to company procedures, priorities, and timelines.
- Identification of discrepancies: Identify incorrect variants, quantity mismatches, damaged products, defective items, missing parts, packaging issues, and other discrepancies before products move forward.
- Records & trackers: Maintain accurate records of inspected, approved, rejected, pending, and replacement items in internal systems and trackers.
- Issue resolution: Investigate product quality issues and mismatches, document the issue clearly, and coordinate with the relevant teams for the next action.
- Alternatives & replacements: Help identify suitable alternative products or replacement options when items fail quality standards or are unavailable.
- Coordination: Work closely with warehouse, sourcing, operations, returns, and replacement teams to ensure QC issues are resolved efficiently and products move through the operation smoothly.
- Process improvement: Escalate recurring quality issues, maintain inspection reports, follow SOPs, and contribute to improving quality control processes.
Who You Are
- Bachelor’s degree completed or ongoing in management, business administration, information technology, computer science, or a related field.
- Strong attention to detail: you notice mismatches, missing information, wrong variants, and inconsistent records before they create larger issues.
- Analytical and organised: you can work with data, reports, trackers, and operational systems without losing accuracy.
- Comfortable with Microsoft Excel and Google Sheets, and willing to keep records clean and updated on time.
- Process-driven: you can follow SOPs, apply defined guidelines, and make careful decisions within a structured workflow.
- A clear coordinator who communicates well with warehouse, sourcing, operations, and support teams.
Bonus Points
- Prior experience in operations, quality control, e-commerce, logistics, inventory management, or data management.
- Basic understanding of e-commerce operations and order management processes.
- Comfort working with operational reports, quality records, and product data.
- Freshers with strong analytical skills and attention to detail are encouraged to apply.
What Success Looks Like
Within a few months: QC orders are processed more consistently, product mismatches are caught earlier, records are cleaner, recurring issues are escalated with better evidence, and warehouse, sourcing, and operations teams have clearer visibility into what needs action.
Why This Role, Why Now
As Tudoholic grows, quality cannot depend on luck or last-minute correction. It needs disciplined checking, clean records, and people who care enough to catch small errors before they reach the customer. Get quality right early, and every part of the operation becomes more trustworthy.
How To Apply
Send your CV and a short note on why you would be strong in quality checking, data accuracy, or operational coordination.
Apply to: hr@tudoholic.com
Subject: Quality Check Associate — Your Name
Open to candidates in: Nepal
We read every application personally. If there’s a fit, you’ll hear from us.
Click on Apply to know more.
