Quality & Compliance Lead – Professional Services

Eximietas Design

Website: eximietas.design
Job details:

We are hiring for Quality & Compliance Lead – Professional Services

Experience Level: 10 to 15 Days

Location: Bangalore

Preferred Immediate to 30 days joiners

Mode: WFO

JD:

Job Description: Quality & Compliance Lead – Professional Services Role Summary The Quality & Compliance Lead is responsible for defining, governing, and continuously improving quality management, compliance, and risk frameworks across a large, global professional services organization. The role ensures delivery excellence, regulatory adherence, audit readiness, and risk mitigation across multi-region consulting engagements while enabling scalable, repeatable, and customer-centric delivery models. This role partners closely with Delivery, PMO, Security, Legal, Finance, HR, and Business Unit leadership to embed quality-by-design and compliance-by-default across the end-to-end services lifecycle—from presales and solutioning through delivery, transition, and support. Key Responsibilities 1. Quality Management & Delivery Excellence • Define and govern the Quality Management System (QMS) aligned with industry standards (ISO 9001, ITIL, CMMI, Agile/DevOps). • Establish quality gates, assurance checkpoints, and delivery readiness reviews across presales, initiation, execution, and transition phases. • Drive standardized delivery methodologies, templates, and best practices across global delivery teams. • Track and improve delivery KPIs including schedule adherence, defect leakage, rework, SLA compliance, CSAT/ASAT, and escalations. • Lead Root Cause Analysis (RCA) and Corrective / Preventive Actions (CAPA) for quality deviations and customer escalations. 2. Compliance & Risk Governance • Own enterprise compliance frameworks covering regulatory, contractual, and internal policy requirements. • Ensure adherence to information security, data privacy, and regulatory standards, including: o ISO 27001 / 27701 o SOC 1 / SOC 2 o GDPR and regional data-sovereignty regulations o Industry-specific regulations (as applicable) • Partner with Security, Legal, and Risk teams to embed compliance requirements into RFPs, contracts, and delivery models. • Maintain and govern a delivery risk & compliance register across programs and regions. 3. Audit & Certification Management • Plan and manage internal, external, and customer audits (quality, security, regulatory). • Act as the single point of contact for auditors and certification bodies. • Drive closure of audit findings with measurable remediation plans. • Ensure ongoing certification readiness across delivery units and COEs. 4. Process Standardization & Continuous Improvement • Define and roll out process frameworks for governance, risk assessment, change management, escalation, and record management. • Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies. • Use data, dashboards, and trend analysis to identify systemic gaps and operational risks. • Promote automation and tooling for quality tracking, compliance monitoring, and reporting. 5. Stakeholder & Leadership Engagement • Partner with Delivery Leaders, Program Managers, and Solution Architects to embed quality and compliance into complex programs. • Provide executive dashboards and insights on quality, risk, and compliance posture. • Support deal reviews and presales by validating delivery readiness and compliance risks. • Act as a trusted advisor to senior leadership on quality, compliance, and risk trade-offs. 6. Capability Building & Culture • Build and mentor a global Quality & Compliance community. • Deliver training and awareness programs on quality standards and regulatory obligations. • Foster a culture of accountability, transparency, and continuous improvement. Key Deliverables • Enterprise Quality & Compliance Framework for Professional Services • Standardized delivery governance and quality metrics • Audit reports, remediation plans, and certification outcomes • Executive dashboards for quality, risk, and compliance • Continuous improvement roadmap and measurable outcomes Qualifications Education • Bachelor’s degree in Engineering, Computer Science, or related field • Master’s degree or MBA (preferred) Experience • 10–15+ years in IT consulting or professional services environments • Proven experience leading quality, compliance, or governance functions at scale • Experience with global delivery models, GCCs, and complex customer programs Certifications (Preferred) • ISO 9001 / ISO 27001 Lead Auditor or Implementer • ITIL, PMP, SAFe, CMMI • Six Sigma Green / Black Belt • Risk, Compliance, or Security certifications

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