Hommlie
Website:
hommlie.com
Job details:
Job Title: Quality Auditor – Pest Control Operations
Experience: Freshers can apply
Job Type: Full-time | On-site
Location: Bengaluru South
Company Description
Hommlie is a technology-driven pest control company leveraging digital platforms to improve service quality, operational efficiency, transparency, and customer satisfaction. We are committed to delivering reliable pest management solutions through structured processes, skilled professionals, and continuous improvement.
Role Description
We are looking for enthusiastic and detail-oriented freshers to join our team as Quality Auditors – Pest Control Operations. The role involves conducting customer service audits, training technicians on service standards, and handling customer complaints to ensure excellent service delivery.
Key Responsibilities
1. Customer Audits & Quality Assurance
- Conduct customer feedback calls and service quality audits after pest control visits.
- Verify service completion, technician conduct, customer satisfaction, and adherence to SOPs.
- Identify service gaps and coordinate corrective actions with operations teams.
- Maintain digital audit records and prepare quality reports.
2. Technician Training & Development
- Train technicians on service SOPs, customer communication, safety practices, and professional conduct.
- Conduct refresher training and assess adherence to service standards.
- Identify training needs and support continuous performance improvement.
3. Customer Complaint Handling
- Receive, record, and coordinate the resolution of customer complaints.
- Follow up with customers to ensure timely resolution and satisfaction.
- Escalate recurring issues and critical complaints to the relevant teams.
- Analyse complaint trends and recommend preventive actions.
4. Digital Reporting & Coordination
- Use Hommlie’s digital platforms to record audits, customer feedback, complaints, and corrective actions.
- Coordinate with operations and field teams to improve service quality.
- Maintain accurate reports and track action items to closure.
Qualifications & Skills
- Freshers are welcome to apply.
- Graduate in any discipline; candidates with backgrounds in life sciences, agriculture, environmental science, or related fields are preferred.
- Good communication and interpersonal skills.
- Strong observation, problem-solving, and organisational abilities.
- Basic computer skills and willingness to learn digital applications.
- Willingness to travel to customer sites and interact with field technicians when required.
What We Offer
- Structured training and hands-on learning.
- Exposure to pest management, quality assurance, and customer operations.
- Opportunity to grow with a technology-driven service organisation.
- Supportive work environment with opportunities for career development.
Interested candidates can apply and begin their career with Hommlie.
Click on Apply to know more.