NoBrokerHood
Website:
nobrokerhood.com
Job details:
Company Description
NoBrokerHood is a technologically advanced platform for community, visitor, and financial management, enhancing security and convenience for gated societies. Launched in 2018 as a subsidiary of NoBroker, India’s first prop-tech unicorn, NoBrokerHood serves over 25,000 societies and 4.8 million families across the country. The platform provides comprehensive features, including administrative tools for communities, property services, and revenue-generating solutions like monetization and marketplace options. NoBrokerHood stands out for its industry-leading security, holding the PCI-DSS Level 1, GDPR, PDPB 2019, and ISO 27001 certifications. Backed by $5 million funding from Google, NoBrokerHood is continually expanding its innovative offerings to enhance community living.
Role Description
This is a full-time, on-site Quality Analyst (Call Auditing) role located in the Greater Bengaluru Area. The Quality Analyst will be responsible for monitoring and auditing call quality for customer interactions, ensuring adherence to company standards and compliance. Daily tasks include analyzing call data, preparing reports, providing actionable insights for quality improvement, and offering constructive feedback to customer support teams. The analyst will also identify training needs and work collaboratively with team members to enhance customer satisfaction and operational efficiency.
Qualifications
- Strong Analytical Skills to evaluate call data, identify trends, and provide actionable insights
- 1-4 years of Experience in Quality auditing.
- Experience in Call Auditing / Call Monitoring / Quality Analysis.
- Good Communication in English and Hindi is Mandatory.
- Experience in Quality Assurance and Quality Control to ensure adherence to company standards and compliance policies.
- Proficient in Quality Management principles to monitor and improve processes effectively.
- Excellent Communication skills to deliver constructive feedback and collaborate with team members.
- Ability to work effectively in a fast-paced on-site environment in the Greater Bengaluru Area.
- Experience in customer service, call auditing, or similar roles is preferred.
- Knowledge of tools and metrics used for quality analysis in call centers is a plus.
Click on Apply to know more.