Quality Assurance Engineer
Ceragon Networks
- Location
- Bangalore Urban, Karnataka, India
- Job type
- Full-time
Required skills
- communication skills
- compliance
- cross-functional
- end-to-end
- Root Cause Analysis
- Salesforce
- ERP
About the role
Ceragon Networks
Website:
ceragon.com
Job details:
Job Description
Job Description
The Non-Conformity Quality Specialist is, reporting to the ‘Customer Compliance Manager’, is responsible for end-to-end management of customer-reported quality non-conformities, ensuring timely response, effective investigation, and sustainable corrective actions. The role serves as a key interface between customers and internal stakeholders, supporting Ceragon’s customer compliance, quality performance, and service commitments. All customer cases are managed in Salesforce in accordance with defined SLAs.
Key Responsibilities
- Manage customer quality non-conformities and complaints from receipt to closure in Salesforce.
- Ensure compliance with defined SLAs for response time, investigation, updates, and closure.
- Coordinate cross-functional investigations with R&D, Engineering, Operations, Supply Chain, and CM partners.
- Drive structured root cause analysis and corrective/preventive actions (e.g., 8D, CAPA).
- Act as the quality focal point for customer communication, providing clear and professional status updates.
- Support preparation and delivery of formal customer quality reports (e.g., 8D, failure analysis).
- Assess severity, risk, and customer impact; support containment actions when required.
- Escalate critical, systemic, or recurring issues to the Customer Compliance Manager.
- Monitor customer quality trends and KPIs; support continuous improvement initiatives.
Job Requirements
Required Qualifications & Experience
- BSc in Engineering, Quality, Industrial Engineering, or a related field.
- 10+ years of experience in Quality, Customer Quality, or Customer Compliance roles.
- Experience handling customer complaints and non-conformities in a high-tech or telecom environment.
- Strong experience in driving structured root cause analysis and corrective/preventive actions (e.g., 8D, CAPA).
- Hands-on experience with Salesforce or similar case management systems.
- Familiarity with ISO 9001 and structured problem-solving methodologies.
Skills & Competencies
- Proficiency in Excel and quality management systems (QMS / ERP – advantage)
- Fluent English (written and spoken)
- Strong ownership, accountability, and customer-oriented mindset.
- Excellent analytical, problem-solving, and documentation skills.
- Clear and professional written and verbal communication skills.
- Ability to manage multiple cases in parallel and meet SLA commitments.
- Effective cross-functional collaboration in a matrix organization.
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