Avantive Solutions
Website:
avantivesolutions.com
Job details:
- DESIGNATION: QUALITY ANALYST
- Experience: 0.5 - 3 Years
- Preferred Candidate Location: South Delhi, Ghaziabad, Noida, Greater Noida
- Education: Any Graduate - Any Specialization, PG - Any PG Course
- Industry Type: BPO
- Role: Quality Analyst
- Shift: US Shifts
- DESIRED CANDIDATE PROFILE
▪ Should have strong oral & written communication in English language
▪ Ability to monitor calls and provide feedback with coaching advice
▪ Ability to provide clear guidance and direction to the associates for performance improvement.
▪ Should be aware of quality and agent behavioral parameters
▪ Ready to work in 24*7 shifts.
▪ Strong team player, capability to influence the team, manage changes
▪ Should be target oriented
ADDITIONAL REQUIREMENTS
▪ Good knowledge of Ms. Office/Ms. Excel
JOB DESCRIPTION
▪ Auditing for work order accuracy and data integrity
▪ Call monitoring ▪ Call coaching feedback for agent improvement
▪ Call calibrations and evaluations
WORK EXPERIENCE ▪ Preferred to have worked in outbound Sales/ Survey Process and Customer Care
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