University Living
Website:
universityliving.com
Job details:
Company Description
University Living is a global student housing marketplace offering access to over 2 million beds in 65,000 properties across 515 international education hubs, including regions such as the UK, USA, Canada, and Australia. Since its inception in 2015, the platform has assisted over 2 million students from 1,000 universities in finding accommodation that meets their budget and preferences. Renowned for its innovative PropTech solutions, University Living has received numerous accolades, including the SaaS Startup of the Year and Best Edutech Solution awards. Recognized by Startup India and celebrated by media outlets such as India Today and Business Standard, the company continues to shape and redefine the student housing industry. Alongside accommodation services, it also provides value-added services and a Property Management System for its partners.
Key Responsibilities:
- Sales Quality Monitoring: Auditing sales calls, chats, and communications to ensure compliance with company policies, best practices, and quality standards..
- Coaching & Training: Provide ongoing coaching and feedback to sales representatives to improve sales skills, customer service quality, and adherence to process. Conduct regular training sessions to ensure the team stays up-to-date on best practices and quality guidelines.
- Performance Analysis & Reporting: Analyze sales performance metrics, customer interactions, and data to identify trends, issues, and areas for improvement. Provide regular reports and actionable insights to management.
- Complaint Resolution & Escalation: Monitor and address customer complaints related to sales processes or interactions, ensuring appropriate resolution and follow-up.
- Compliance & Best Practices: Ensure that the sales team adheres to company policies, industry regulations, and compliance standards. Maintain high levels of integrity and professionalism within the sales process.
Required Experience:
- 1-4 years of experience in sales quality.
- Proven track record of managing and improving sales performance and quality in a fast-paced, target-driven environment.
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