Website:
visionplusglobal.in
Job details:
🚨 Hiring Alert – Quality Analyst (BPO) 🚨
We are currently hiring for the position of Quality Analyst – BPO.
📍 Location: Agartala, Tripura
💼 Experience Required: 2–3 Years
🗣 Preferred Languages: Nepali, Assamese, Manipuri & Bengali
⏳ Immediate Joiners Preferred
🔹 Key Responsibilities:
• Monitor and evaluate customer interactions to ensure quality standards
• Conduct call audits and provide constructive feedback to agents
• Identify process gaps and recommend improvements
• Ensure adherence to SOPs and compliance guidelines
• Prepare quality reports and maintain performance records
• Support training and coaching initiatives for process enhancement
• Coordinate with operations teams to improve overall service quality
✅ Candidates with relevant experience in BPO quality analysis and process monitoring are encouraged to apply.
📩 Interested candidates can share their updated CV or connect directly for more details at 9211807843
Click on Apply to know more.